4600 National Rd E
Richmond, IN 47374
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Worked With Jason Buck at Wetzel, outstanding experience with Jason and his finance team. Its been along time since we have worked with a dealership that made us feel like customer service was important. Highly recommend this dealership. They found the car we wanted and went and picked it up overnight and the whole experience was fast paced and didn't take all day to complete, they valued our wait time and explained everything start to finish thoroughly. This is now my go to dealer as long as this team is in place.
Bought vehicle new from there. At 55000 Jeep was losing oil ,i also bought the extended warranty!! My Jeep engine is trashed , they have had it since March 5 2025 , it's now April 27 2025 still no Jeep, neither warranty, factory or extended will fix the engine they say it's my problem. The mechanic at Wetzel told us it's a defect in the engine and doesn't understand why they won't replace it. I have lost my income , and could possibly lose my job. They don't care , won't return calls and they still have my jeep with no engine in it. I still owe on it and I can't work because they have my jeep. DONT TRUST THEM THEY WILL TAKE YOUR MONEY AND LIE AND LEAVE YOU STRANDED ! THEY JUST WANT YOUR MONEY AND THEY DONT CARE !
Purchasing a car? Freddie thrasher will make your buying experience fabulous!!! Great salesman. I will drive nearly 3 hours to buy another vehicle from him!
Chris in Service very professional & upbeat. Made our day when he told us our issue was covered under warranty & part was in stock! We’re from Texas & this visit is keeping our trip on track.
If I could rate zero stars I would. I was in contact with 3 different employees and yet not one of them would help me in what I was needing. I can understand handing me off to a salesman from the manager, but hearing from a completely different lot is unacceptable. Unless you're waving around handfuls of money or wanting to buy the biggest, most expensive thing, don't bother, you get pushed aside and marginalized.
I was a little worried about buying a truck form a dealership over an hour away from home. I was pleasantly surprised to find the right truck at a good price. Jason Buck handled the sale in an honest no pressure negation. I am happy with the truck. Thanks Jason.
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