I recently purchased a Volvo, and although I have financed many cars over the years, I have never had an experience quite like the one I had with Kelvin Mendez. From the very beginning, Kelvin went above and beyond to help me. I am usually very cautious and skeptical when it comes to financing and making sure I understand exactly what I am paying for. Kelvin took the time to explain everything clearly, answered all of my questions with incredible patience, and worked hard to find every posst was his honesty, professionalism, and dedication. He researched every option thoroughly and found opportunities and benefits that I never would have discovered on my own. His knowledge and attention to detail were truly outstanding. I even brought my husband with me, and it became a family joke that I trusted Kelvin's advice more than my husband's! Kelvin did such an amazing job that my husband actually started considering buying a Volvo himself after seeing all the benefits Kelvin was able to secure for me. Kelvin is an incredible asset to Volvo. His customer service, expertise, patience, and commitment to his clients are second to none. I am extremely grateful for everything he did for me and could not be happier with my experience. Thank you, Kelvin! If you have the opportunity to work with him, I highly recommend seeking his advice and assistance. You will be in excellent hands.

recently had the pleasure of purchasing my new Volvo XC60 from Volvo Cars North Miami, and I felt compelled to share my experience. From the moment I stepped onto the lot, the atmosphere was refreshingly different from other dealerships I've visited. My sales consultant, Gio Salazar, was an absolute professional. She was incredibly knowledgeable about the entire Volvo lineup, but more importantly, she genuinely listened to my needs and preferences. I came in with a pretty clear idea of what I wanted (the XC60 Recharge with the Bowers & Wilkins sound system was a non-negotiable for me), and Gio didn't try to push me towards something else. Instead, she focused on finding the exact configuration I was looking for, even going so far as to check inventory at sister dealerships when the specific color I wanted wasn't immediately available. The test drive was thorough and informative. Gio pointed out key features I might have missed on my own and encouraged me to truly experience the car's handling and technology on both surface streets and the I-95 stretch nearby. It wasn't just a quick loop around the block; it felt like a genuine opportunity to get acquainted with the vehicle. Where Volvo Cars North Miami truly shone for me was in the transparency of the negotiation process. There was no back-and-forth "manager's special" theatrics. They presented their best offer upfront, and while we did discuss a few minor adjustments, it was done in a very straightforward and respectful manner. The finance department, led by Ms. Rivero, was equally efficient. He clearly explained all the options without any high-pressure sales tactics for extended warranties or additional services, allowing me to make informed decisions. The delivery process was also very thoughtful. The car was meticulously detailed, and Gio spent a good hour with me going over all the infotainment features, setting up my Volvo ID, and explaining the Volvo On Call app. It’s the little things, like her making sure my phone was paired and that I understood how to use the adaptive cruise control, that really made a difference. The only minor point I'd mention, and it's truly minor, is that parking on a busy Saturday afternoon can be a little tight, but the staff was quick to direct me to an available spot. Overall, I highly recommend Volvo Cars North Miami. Their commitment to customer service, knowledgeable staff, and transparent process made buying my new car a genuinely pleasant experience. I'm already looking forward to my first service appointment, confident that I'll receive the same level of excellent care.

Volvo Cars North Miami provided an exceptional buying experience! The sales team was professional, knowledgeable, and genuinely focused on meeting my needs. The entire process was smooth, transparent, and stress-free. I felt valued as a customer from start to finish. Highly recommend visiting them for a five-star car buying experience!

Carlos Ospina delivered an outstanding experience at Volvo Cars North Miami—professional, transparent, and incredibly attentive. His service was impeccable, communication clear, and attention to detail second to none. He anticipated my needs, went above and beyond, and made the entire process smooth and stress-free. Beyond the job title, Carlos is an amazing human being who truly cares about his customers. Highest recommendation.

I had a pleasant experience at Volvo N. Miami. This is our second Volvo in our household, sold to us by the fantastic Giovanna Salazar. She makes the entire process smooth, trustworthy, and stress-free, and we have always felt valued as customers. This level of care and attention to detail in many departments at this dealership makes all the difference!!! Thank you.

Amazing staff ! Sales & Service. The whole customer experience is outstanding. The lounges in the showroom and the service center are extremely comfortable and pet friendly !