I am extremely disappointed with the service provided by Magic City CDJR Bedford. My RAM 5500 with only 32,000 miles was in your service department for nearly two months for a rear differential replacement under warranty. After this very long wait, the truck was returned to me as “repaired” and safe to drive. However, within 40 minutes of leaving the dealership, I heard a loud humming noise coming from the rear differential and immediately returned to your service department. Your staff listened to the noise and assured me that everything was normal and that it was only tire noise. I was sent back on the road in a commercial truck that was later confirmed to be unsafe. After arriving in Chicago, I had no choice but to visit an independent shop. During inspection and fluid drain, they found a significant amount of metal shavings and metal particles inside the differential oil. This clearly indicates that the issue was not properly repaired when the differential was replaced by your dealership. Essentially, I was released with a potentially unsafe vehicle and told that everything was fine. This put my safety at risk and also put my business at risk, as this is a commercial truck and my primary source of income. I lost a tremendous amount of time, money, and work because of the service department’s negligence and lack of proper diagnosis. Instead of resolving the warranty issue properly, I was sent back on the road with an unresolved mechanical problem. This level of service from an official RAM dealership is completely unacceptable.

It was a pleasure working with the staff at Dominion of Bedford. Special thanks to Pat Meador, Dave Wilson and Sherie Bobbitt. Pat started our transaction off by working with my wife and I online. Due to Covid-19, he transferred us to Dave Wilson to finalize the deal. Pat and Dave were friendly and were knowledgeable. Sherie Bobbitt then handled all the paperwork and was a pleasure to work with.

This was the greatest service experience i have ever had. The service folks were rare; kind considerate a.nd helpful. They said it may take a couple of days to fix. Even gave me a loaner I am from Roanoke. I know where to bring my car!!!!

I normally have bad experiences at car dealers, but with dear it was different. No hard sell pressure tactics, just trying to understand your needs and try to meet it. Performed a majority of my car shopping via the internet and once I zeroed in on my needs Dominion of Bedford and Pat Meador was there to meet them. Efficient processing from start to end was only 70 minutes.

Dave Wilson has been diligent in finding me what I wanted. He kept in contact with me and enabled me to get the vehicle of my dreams. I truly appreciate his help!

We had a very good and pleasurable buying experience at Dominion of Bedford. Pat Meador is an old Jeep man like myself, so we got along well. Dave Wilson was very helpful and knowledgeable on a day Pat was not there. Sherie Bobbitt made the paper work easy and answered all our questions. Thank you.