A recall was issued for a transmission control module on my 2014 Ford Focus. Since I was having issues with the transmission, I made an appointment for it at MC Ford. The guy in the service department was asking me questions about the issues I was having. I told him it wasn't shifting right, it shuddered when going from stop to go, it hesitated between gears. He asked if the check engine light was on and I said no. He said they'd have to run a diagnostic on it and it would cost me $130 if it ended up being something other than the transmission control module. I knew there was something wrong so I agreed to the charge if it wasn't the TCM. I took my car in and waited for it. About 20 minutes later I get my car back and they said there was nothing wrong with it as there were no codes when they checked it. He led me to the cashier window and gave a paper and my keys to the gal at the window then walked away. Then the gal told me my bill was $150! I said there's nothing wrong with my car and the service guy said there be a charge if something ELSE was wrong other than the TCM. I didn't have time to argue so I paid the bill. Upon further inspection of the bill I noticed that they only drive my car ONE mile to check for the issues I mentioned to them. I called them later to complain that the car was still hesitating when shifting gears and shuddering when starting out from a dead stop. He said I could bring it back but since there were no codes and it didn't do it when they drove it, it was highly unlikely there was anything wrong. I may be a female but I KNOW when something is wrong with one of my cars! So I called Harrison Ford in Clear Lake, they got me right in, changed out the TCM and my car runs great now. I wouldn't recommend Mason City Ford to my worst enemy but I HIGHLY recommend Scott Pingel and the service department at Harrison Ford in Clear Lake!!

I was pleased with the dealership in that I am out of town and they were willing to take a look at my truck right away noting the axel lock was stuck on, They were able to fix it on the spot to get me home which I greatly appreciated. They took 44 minutes the unfortunate part is that I was charged $ 130 plus tax. I feel this was a lot for 44 min work and with no parts.

I will never ever go back to this dealership. I spent most of my day there. I wanted to buy a car for $3,500 which had some issues that needed to be fixed. They would not negotiate at all. Not even to fix the brakes on the vehicle or take $200 less for the vehicle. I am a single mother of two who drove two hours to test drive and wanted to purchase the vehicle but they wouldn't budge for the life of them. Worst customer experience I have ever had with buying a vehicle.

Called the dealership on 9/18 to see if a vehicle was still available for sale to look at on Saturday 9/19 as we had a 3 hour drive ahead if us. Kevin, the sales rep asked his boss and assured me it would be available the next morning and detailed by 11 am. We were 2 hours into our drive when Kevin called hoping we hadn’t left yet as the vehicle was not going to be available. Apparently the sales manager had been driving it herself and decided to drive her pickup to work, while the vehicle we were very interested in was driven by her husband to work which was sitting at a casino parking lot. He said it would be available on Monday to see. They had not contacted the sales manager to let her know we were coming to look at the vehicle. I believe it is very poor business to offer vehicles for sale and let spouses drive them to sit in a parking lot. Can’t make sales sitting in a parking lot at a casino. Won’t do business with this dealership even though this was the vehicle we’d been looking for.

DO NOT GO. Run from Scott. Dishonest.2016 LincolnMKX. Owned 1 week. $1,000 so far.Found out was in an accident.Unapologetic snakes.Run.

Stopped in to see about lease deals on new Trucks. I had done some research up front and knew what to expect coming in. They had the perfect truck and surprised me with a fair deal up front! Smooth and painless buying process. Would recommend!