I am writing to let potential buyers know that on April 1, 2019 a 2014 Jeep Cherokee Limited was on sale for $16,994 and when I called to have them do the recall that was open on this vehicle they increased the price to $17,700 within a day of me calling. The car was not on a sale or sale promotion on April 1, 2019. I was looking at a 2014 Jeep Cherokee Limited and was planning to drive it on April 1, 2019; however, the suv had an open Recall regarding the Engine Control Module (ECM) or PCM software. I did not feel safe driving this suv because this recall has to do with one of the problems that Jeep Cherokee's have with their fuel/transmission/software problem. So, I felt that raising the price was triggered by me requesting the recall be done. Recalls are done at no charge so I feel this is a very shady way of doing business.

Text me if I’d be interested in coming in that day about the car I had inquired about so I took the day off of work because I live 2 hours from the dealership. Half way to SF I received a text stating that the car was actually sold the day before.... WHO DOESNT CHECK THEIR INVENTORY BEFORE THEY DO THIS KIND OF CRAP?!!

If I could rate it zero star, I would. I had an appointment with Max. Not only was he not at work that day, he didn't show for the appointment, and he had the car I wanted to see. I should have known when he did not respond to my first two emails asking for an appointment that this was not the place to go. Note to this particular location, stop sending auto reminders and use a live person, because telling me "the reminders are sent automatically" does NOT excuse the inconvenience I experienced. While it certainly wasn't his fault, the replacement sales person had no idea what he was showing me, nor did he ask me what I was looking for. But he did manage to tell me it was his 6th day on the job and gave me his work history. Not exactly what I traveled 30mins in the rain for. Terrible experience. I bought a car the next day elsewhere, and that experience was fantastic. Nissan of SF, please take note and learn what customer service is about.

I bought my truck in this facility as i left the building the ABS and Brake Light was on i took it back the next week and now it has been in the service department for three-weeks now and wen I call i dont get any responses or phone calls returned this is ridiculous.