This is the worst dealership I have ever dealt with in over 35 years of buying vehicles (and over 25 vehicles). The only reason I made the purchase is they had the exact car I wanted. But their service is horrific. Every time we make an appointment and even confirmed the service - they fail to deliver. Either they do not have the appointment in their system, or they continually reschedule. AVOID THIS DEALERSHIP AT ALL COSTS! Gordie Boucher Ford of West Bend is close by and FAR better.

I see that many of the reviews are from a few years ago. I wanted to write about the great experience that I have received so far. The service writers have been very polite, service completed as needed. Good explanations and had a great chat about my Ford with the service writer. I am scheduled to have additional service with them next week and will revisit.

Ewald Ford is my Ford Dealership of choice nation wide. Why you ask, well here goes. I live in Tennessee and come to Hartford twice a year to visit family. I always get my truck serviced at Ewald. They are friendly and do great job of servicing and on occasion performing repairs to my truck. I needed a new car and chose Ewald to find the make and model that I needed. Doug W is my sales rep..He started by letting me know what they had in inventory. None of the cars would meet my needs. Then Doug and Ewald searched Dealers in the surrounding area and found exactly what I needed. It only took them a couple of days. I am a permanently disabled combat veteran so my funding is limited. The staff at Ewald also searched through the Ford system and found a couple of incentives to lower my final cost of my new Ford Escape. Everything about this Dealership was outstanding: Service, Sales (Doug W) , and Financing. Regards, Ray

The service dept. needs overhauling. I brought my son's car in for an engine service soon indicator and had a 9:20 appointment. Two hours and forty minutes later, they tell me they have to get the parts in. First, I was told it was not covered under my warranty, I then asked for my warranty money back. Low and behold it is now covered under warranty. I do not understand how a ford dealership does not have simple oxygen sensor parts on hand for a ford vehicle. I also cannot believe it takes 2 hours and 40 minutes to run a diagnostic check. Heck, emission testing stations take only five minutes. Now, I hace to waste more time to go back there and have the parts replaced. Under warranty, they should be paying me for driving back and forth.

This is the worst dealership I have ever worked with. No one answers the phone, then scheduled appt online and when got there, no appt noted. I have had to actually drive into service bay and park to get an appt. Will no longer go there ever again.

Dawn was very professional and low pressure. Knowledgeable about the product and personable. Once we made the decision to purchase, we were wrapped up and on the way home in about two hours. Great experience!