2000 Bennet Ave
Lancaster, PA 17601
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Great dealership. Achieved a deal quickly online working with sales manager and sales person. Very pleased all the way around. Definitely would purchase from this dealer again.
The vehicle sale went smooth other than them not preparing the vehicle as promised. The vehicle was cleaned and finished with a spray detailer, not detailed as promised. The spray detailer washed off with the first rain. They didn't paint the front bumper before pickup as promised, so we had to setup a follow-up appointment and they still didn't get the bumper painted that time...third times a charm. The General Manager, Chad, never returned my call during this process. Keep in mind, it was a thirty minute drive to and from the dealer for us each time. Service did fill up the tank after our forth time in. Then there was a gas smell coming from under the hood which the service department was not capable of determining the cause, so I had to take it to Apple Chevy (truck was still under warranty) and pay $200 to diagnose. The #7 plug was lose and had failed the plug and wire. They did replace the plugs and #7 wire (under warranty), but then the vehicle didn't run right. The engine surged, delayed shifts into gear and the idle was too low at the top of each gear . I didn't trust them to work on the vehicle at that point, so I took it to my mechanic to be fixed, another $180. It's a great truck, but Faulkner service is lacking to say the least. They were supposed to fix a suspension problem too. Shortly after Faulkner replaced the rear air shocks, the rear tires started rubbing the inner fenders when loaded up with camping gear. They were "ordering parts", but I've had no call back and it's been more than a month. Brandon is not consistent at following up. You live and you learn.
Took my 50K mile 2005 Corvette in for inspection.. Next thing.. it needs a steering column position sensor, then it needs a driver door leveling kit.. Well, I got it back inspected. BUT, the telescoping steering column doesn't work and THE DRIVER DOOR IS BROKE AT THE LOWER HINGE... I'm thinking of claiming it on insurance... Don't know how that's going to work.. But, they lost me..
First time every buying a brand new car in my life. I worked with a young guy named rich who didn't feed me a line of bs and showed me the exact criteria of chevy equinox that i wanted
We like the dealership and Eddie did a wonderful job through the whole process. We would consider returning for a 4 th vehicle when the time comes.
Bought a Used Vehicle from this desler. Very Satisfied.Took it back for paint on the roof and was taken care of right away. Great service.
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