Their rating is 4.9, and I know why. I don't even have a Kia and I like this parts and service department. I do have a Hyundai, which is why I have discovered this dealer. I don't have car purchase experience, but for service, they are awesome. No upsell, no attempts to get more out of me than I want. They took a Kia coupon from me and honored it for an oil change on my Hyundai. I felt a little funny, being a Hyundai at a Kia dealership, but now I feel at home and feel sorry for all of those Hyundai owners that don't go here for parts (cheaper in price but exactly the same parts), service (again, less expensive, and actually BETTER service). This Kia dealership's coupon was for FULL synthetic oil, and no mention of "up to 5 quarts, additional extra" charges. The Hyundai Tucson (and Kia Sportage) 2.5L 4 cylinder engine requires 6 quarts, and they didn't charge me any more for that. No fuss, no feeling of being taken advantage of, just great convenient service at a great price. And yes, I did buy parts from them previously, and paid less than the Hyundai dealership was asking. I think I'd be stupid to NOT come back to these guys for all my Hyundai (and possibly future Kia) needs. BTW, my service advisor was Patrick, great guy!

Always a good experience, Jeff Sanchez really went above and beyond with his kindness and generosity.

Samantha is awesome and always follows-up with us. The staff at this facility are always very friendly and helpful.

Michael Quezada was great to work with this week, helped us purchase a new Kia Sportage Hybrid and the entire process couldn't have been better. Everyone at the dealership was very helpful. I've purchased many cars over the years but can honestly say Michael is the best sales consultant I've ever worked with. Oh, we love the SUV! Tim

Raya, was fantastic to work with! She made the test drive of the Kia Carnival easy, informative, and enjoyable. Super helpful and no pressure—highly recommend!

Omar Heredia met us at the door, and we had the easiest car buying experience we've had in over 30 years and 4 new vehicles. Between Omar and Roy in financing the experience was extremely efficient and we were in and out with a new Sportage in about 3-hours. Still a little too long, but it was due in part to our not being totally ready to buy that day, but with no stress, we were completely satisfied. We highly recommend MV Kia and this team.