Tell us about your experience with Volkswagen of Downtown Chicago.
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sales Dept.
service Dept.
finance Dept.
management Dept.
internet Dept.
administration Dept.
parts Dept.
other Dept.
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Fernando from parts was super helpful and I got my keys replaced efficiently. Thank you! 😃
Buying my car at this dealership was a nice experience. Emre is an excellent salesperson, he will do everything to find the right car for you and make sure you can drive it home the same day. From presenting the car to the test drive, he was very professional and helpful. Davis from the finance department is very detailed, he explained everything clearly and went through each item step by step, which made the process smooth and transparent. Since the used car I purchased had some issues, Mohammad and Emre went above and beyond to support me. Mohammad kept me updated, listened carefully to all my concerns, and made sure I was satisfied with the resolution. Overall, even though I have doubts that my car was thoroughly inspected before I purchased it, the team was willing to listen to my concerns and opened a ticket to address everything I pointed out. In the end, even though I still believe the car might have some electrical (ECU) issues, they committed to fixing it for me. I will update this review with further comments regarding the service once the work is completed.
Great place to shop for a new vehicle. Professional and helpful staff, highly recommend, would definitely do business again.
Honest, professional, courteous. Even when a problem or issue arises, these guys know how to keep a customer for life. Special kudos to Fred the service manager. His communication and follow-up are five star. Love the way VDT does business.
Had the pleasure of working with Luis Torres’s. He went over and beyond to help me purchase a car. He’s extremely knowledgeable, very friendly. Very professional. I was extremely comfortable working with him and I will recommend him and the dealership to anyone. I give him 10/10 stars. And I will retun to do more business. I’m extremely happy.
Best experience I’ve ever had purchasing a vehicle. Quick service and straight to the point. In and out in 2 hrs.
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