Tell us about your experience with Volkswagen of Downtown Chicago.
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sales Dept.
service Dept.
finance Dept.
management Dept.
internet Dept.
administration Dept.
parts Dept.
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it took more then 2 mounts for them to fix my car ,but it was all worth it in the end
Kelia has been great. Hopefully it’s really really fixed this time and the lights won’t go off again.
My window had a problem ! I called in and I left my car there , they ubered me home and back . They also cleaned it and charged it . Very polite and helpful! Thanks guys
Fred B is super knowledgeable about my car. I trust him since he is direct and clear, on what has to happen, estimated cost and what has to happen in order. I like his approach a lot. Only service center I go to.
Wait was ridiculous with an appointment. Price was high too But I love vw so it's fine Happy to have a fixed tire
Excellent experience buying a used VW ID.4. Very responsive on texts and emails, good knowledge of the car, nice in negotiation
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