This might be the worst service department that I have experienced! Been there on three occasions. The service department is mediocre at best, how ever today was a new low. Service advisors are there to help, advise and make the customer feel comfortable. I was treated with the worst condescension by a service advisor yet. Get this, he was not even assigned to me. Thank you Mr. Jones! Talked to the service director Marcus. I relayed my experience with him. He told me his people were “the best” and did not show any concern for how I was treated. Look at the service department reviews, “the best” are not doing well at all according to their customers! It all starts with managements attitude and leadership, not at Future Nissan. Being “the best without merit is ludicrous! Public be warned, stay away. If you must go here be careful and aware. Just check the reviews. If anyone in upper management cares. Please call me. I recorded the conversation between Mr Jones and myself. Michael Bailey.

Purchased a car Oct 28th 2025 Nissan pathfinder , sales was great but of course they treat you like gold when your buying a car, i told the sales person am I getting my first complementary oil change he said yes, also finance. Fast forward to yesterday I made an appointment two weeks ago to get the oil change. I get there and they’re trying to charge me and tell me that I do not get my first complementary oil change. I’ve never purchased a vehicle that did not offer their first complementary oil change very disappointed spoke to the general manager. He didn’t do anything about it. Spoke to finance again he didn’t do anything about it. Sales guy told me they can give me an employee discount, but I refused so I’m gonna go ahead and speak to consumer affairs cause I thought that was absolutely ridiculous after driving 45 minutes early in the morning with my kids just to get there and they will not help me out last time. I’m never referring anybody to the future automotive group cause they did nothing for me.

Very bad customer service more than 1 months im came to this location and looking for my warranty check to im canceled is told me we email to back office and back office call you so im waiting 1 weeks no one call me so next week im back to delar and told me same we send email to back office and back office call you so im waiting 1 weeks no one call me so this back and forth more than 1 months still no one call me and today im in the delar no any manager here to want helping me out very bad customer service im never had forthis bad customer service I hope some one can fix that

I have been a Nissan customer for over 6 years, purchased multiple vehicles from Nissan of Roseville. Recently when I tried canceling extended warranty, service warranty and Gap, the Finance team has been having me go in circles. Only service warranty got canceled after calling multiple times. I submitted all these cancelations on 04/20/25, I am still waiting on Gap and extended warranty refund, I called portfolio one for extended warranty cancelation and they told me the dealership is responsible for the cancelation, than I called dealership they told me to call Nissan finance, which I did and than they told me to contact local Finance team to cancel, I have been communicating to the finance person Stev or Steven, he is no help at all. I still haven't received any calls or emails regarding this matter, it seems like no one wants to do any kind of refund. I am expecting to get this issue resolved asap.

Best experience buying a car and Customer experience ever. If you want to go buy a car these amazing people at Nissan truly care. Ask for Shane Lawson sales consultant and Maria kirkman customer relations manager.

Today went into the dealership to get a tire issue addressed, had a nail in the tire. First thing they asked is if I had an appointment? No appointment made, saw the nail and drove right over to get it fixed! Was told it would take a few hour minimum because I didn't have an appointment. To be honest this pissed me off, who purchases and road warranty on there tires thing oh I have a flat tire I need to make an appointment to get it fixed? I have a Nissan Leaf which doesn't come with a spare tire! This is the second time I have gotten let down by this dealership. I can't in good faith recommend this dealership for tires... BEWARE