Trey was amazing! He made everything very easy for me and answered any questions I had

I bought a used car from Impex recently. The salesperson (Sam Batts) was very helpful and pleasant and answered all our questions. We were very happy and I love my car!

Sammy was the best! Super helpful, very professional, and easy to work with! We highly recommend him!

Trey was awesome…. He was not a pushy sales representative and we appreciated his professionalism.

Impex is a good environment I was helped and guided through the process of buying a vehicle for work. My salesman Mario was excellent and made the process easy.

I had kind of a mixed experience with Impex Auto Sales. Being out of state I had concerns about purchasing a vehicle sight unseen but decided to give it a chance. Here is my experience. After locating a vehicle online (2023 Audi Q3) the initial negotiation and purchase process with Geoffrey Taylor went smoothly. (Geoffrey was actually very nice to deal with). However, my experience with the delivery and post support was not great. First, watch for excess fees in the contract. The company initially included fees for ELT and LoJack tracking which amounted to nearly $1000. No, I don’t want any type of ‘tracking’ placed on my car. The charges were removed at my request but honestly, there should be no assumption that I wanted or needed these things. Second, delivery was a mess. The communication regarding transport and delivery was terrible. When the 3rd party transport company arrived they had non-functioning ramps which prevented the car from being unloaded. After several hours messing around with tools that I provided, they left to find new ramps. All while my new car was sitting on the trailer parked in front of my neighbors house at night with hazard lights blinking for hours. After returning, the driver said he couldn’t locate ramps and that his boss in Brooklyn was “making a new set” at his neighbor’s house, and they would return by next afternoon. Okay, onto day 3 of waiting. Again after nightfall, the boss arrived with ramps and they got the car down. Then he hands me 1 key. I asked where is the second key fob? He said to call Impex. I’ve purchased MANY cars, new and nearly new, and they have ALWAYS come with 2 keys. The car’s onboard monitor even says there are 2 registered keys. If a key was missing then in full transparency this should have been disclosed prior to sale. A replacement Audi key fob is $600-700. So now I’m pissed. Edit: Impex manager Sinisa reached out to apologize for the issue with transport and miscommunication about the key. They will work with me to resolve the situation. My rating is based on the excellent follow up. I feel like if you are buying a car ‘sight unseen’ from out of state things will occasionally happen. How the company chooses to address the incident is important. In this case, I would say you can safely trust Impex Auto Sales.