Otis in sales department was very knowledgeable and patient. I came back a couple of times because I was unsure of my decision. He helped me with understanding and reassurance. Finally bought my car yesterday and I love it!! Would highly recommend Otis!!

recently I lost a key fobe. I called Gary Barbara and they told me it would be $110 for the fobe and the programing. I booked an appointment. When I arrived I was told that they did not have the fobe, but they could order it for me at the new cost of $189 (plus $110 to program). I explained to them what was told to me on the phone, and they shrugged their shoulders. I took a day off of work to get this done! I explained that, and they could care less. I usually do not speak to managers, but after the bait-n-switch and the dismissive attitude of the service clerk, I asked. She called me back and was just as dismissive. She told me that she could give me a $25 discount. I explained to her that I has taken a day off, and I was quoted a price of $110 total. Again, she could care less. DO NOT TRUST THIS DEALERSHIP. They have always been accused of the bait-n-switch in the sales department, so I guess you can add the service department too. BEWARE.

I get my car serviced at Barbera. About a year and a half ago, I received notice about a recall for my car. I called Barbera, and my name was put on a list. I was told that Chrysler is only sending them 2 parts per week, so it could take some time. I called back months later, and it still wasn't my turn. One year later, I was told again that my name hadn't come up yet. I called today, 1.5 years later, to find out my number on the list. I was told today that my name keeps being pushed further down the list because they are prioritizing cars that were purchased from them. This is the first time anyone ever mentioned this. I didn't purchase my car from them, but I am a customer of theirs. I should've been told that I was going to be pushed down the list repeatedly. Had I known that was going to happen, I would've gone to Reedman instead. Needless to say, they've lost my future business.

Gary barbera is a scam ! Don’t fall for the kindness you get when you go to purchase a vehicle ! It’s all a gimmick they sell you “new vehicles” but they aren’t as new as they sell it out to be. I bought a 2023 Jeep Cherokee hybrid. First 5 months of having the vehicle the bumper is coming off both sides and the electric system is having issues . They then are the rudest of all kinds when it comes to you having an issue with a new vehicle they just sold to you. I asked to speak to the owner or someone higher up their exact words were “that’s not going to happen” I contacted all news outlets because this is not okay . I work 7 days a week and I’m pregnant ! They literally kept me at the center hours at a time on the days I had an appointment or issue with the vehicle . I had to miss work some days where I could’ve lost my job . No common courtesy or accommodation from no one ! Run run run and take your money else where save yourself the headache and stress go to a REAL DEALERSHIP .

BUYER BEWARE This dealership is a Scam capital of the auto industry they try to feed you with snacks to lull you into like them than Screw you everyway possible .John Pagano and Gene Barbera's are arrogant and rude. I will never trust there service dept. They are crooked and liars. Stay away from them at all costs. For your own good.

See John Pagano for your next car or jeep very nice service and selection thank you