1300 South Military Highway
Chesapeake, VA 23320
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Awesome, very professional All team members worked hard to make sure we were taken care of.
The newly renovated service department gives a level of comfort while you wait for you vehicle repairs/service.
The service was done in a timely manner. . The personnel was courteous overall. Waiting area was clean, comfortable and presentable.
Quick fast and with perfection. Kind warm friendly, Southern makes you feel like family! LOVE AND BUSINESS DO MIX.THANK YOU SOUTGERN GMC, KEEP UP THE GREAT SERVICE AND WORK.
Service completed. Took 7.5 hours to change oil, rotate tires, and replace two filters. Why?…
I was disappointed in my last appointment. I asked the service department to perform my complimentary gas fill up for previously filling out a survey.The service department had to take my car for a test drive for the transmission acting up and they then left my car on below 0 miles of gas because i “didn’t qualify”. I was told by the service department employee (after asking her why my app was showing the gas empty) that I did not quality because I “incorrectly completed the survey”. I was confused and asked how? And she said because I gave an 85/100 score. I was not told I had to give 100/100 score to receive the gas fill up, and I gave the score I gave for a reason. My prior appointment I did a walk in first come first serve oil change and prior to me doing that an associate told me the Saturday opening time was 8:00 am and not 7:30 am, so I arrived promptly a little before 8:00 and was told they were booked. Thankfully I explained myself and the service associate squeezed me in. I gave an 85/100 for that inconvenience and I explained that in the survey, and I didn’t appreciate the employee giving the wrong information to customers, especially when I live 3 hours away and made SURE I was there in time to get the walk in oil change. So the fact that I bought my car here, have all my service done here, filled out the multiple surveys Ive been asked to do (and was never told it must be 100/100 and to LIE) I was not happy that I didn’t receive the gas fill up when I did in fact fill out the survey and that’s all that was asked of me. This is not the first time I have been left disappointed by this dealership and their associates. So now going forward, I understand I have to lie on surveys to be awarded what was promised, and that’s what I will do.
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