Buying a car from Autoboutique Jacksonville has been a nightmare. In March 2025, I purchased a vehicle and signed a Carfax showing rear damage only. Weeks later, an employee tried to get me to DocuSign a completely different Carfax showing damage all around the vehicle. I refused. When I spoke to the GM, Ali, he acted like there was “no issue,” repeatedly pressured me to sign the new report, and refused to let me speak to anyone higher. Very dismissive and unprofessional. Out of pure frustration, I eventually went back to the dealership to try to settle, even though I no longer trusted the situation. Now the most alarming part: 9 months later (12/23), the same GM called me claiming I’m in the wrong vehicle and need to come switch cars because the wrong paperwork was signed. I’ve been driving this car for 9 months, making payments, insuring it, and registering it. This level of incompetence and lack of accountability is unacceptable. A dealership’s internal mistakes should NEVER become the customer’s problem. If you value honesty and peace of mind, avoid this dealership and triple-check every document if you don’t.

Great customer service good deals beautiful cars they help you everything many opinions to pick the cars and Jeep are 🔥

Great experience, very professionals and we feel not pressure at all, nice setting. Definitely we will buy another car with them.

Luda and Shea great service and I really appreciate their service at Auto Boutique, I would referral my family and friends at Auto Boutique. Thank You Luda and Shea you are the BEST Service Team!

I would say I had a good experience at this dealership. They treated me with respect and dignity and my sales person. Luda was very nice to me. I appreciate that.

My experience at auto boutique was very easy. After registering, Pedro quickly had the vehicles I was interested in brought up front so that I could test drive them. After deciding on the vehicle that I wanted to buy he was courteous and efficient thru the process. Agreeing on a price Duwayne again was courteous and efficient while getting me approved for the loan. All in all other than a little paperwork for the loan, in and out in about 4 hours. I’ve had the vehicle I choose about a day and so far I am extremely pleased with the purchase. I would recommend them to family and friends when interested in buying a vehicle.