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Excellent, exceptional, sums it up. It reminded me of when Lexus launched in the US and the customer was the most important thing.
Friendly customer service, explained invoice, made it quick and easy to pay and check out
Very accommodating and easy to deal with, no high pressure pushy sales pitches, Toyotas sell themselves. Six years ago I had a very unpleasant experience with a very pushy salesperson at a Chittenden County dealership, did not purchase there nor will I ever go back there. I purchased from Handy six years ago, leased this time and will continue to do my business with Handy Toyota!
Josh and Dennis where very good and able to answer all of our questions. My issue was that the car was not as clean as I was expecting it to be with "grime" and dog hair in a lot of place and that upon close inspection when getting home I realized that the back passenger area had been painted and it was never disclosed to me and was not on the carfax report. I emailed Josh about it and he told me then. Also after 3 days of driving it a noise appeared and I had to bring it back to the service department. Josh was great with that when I called and got me in that day but I would think a Gold certified used car would be "checked out" better than this one seems to have been.
They were very straightforward and patient. The dealership had a relaxed atmosphere and there was no pressure to buy.
Great! No games, no pressure, very helpful, Excellent communication after the sale we are very happy! We will recommend our friends.
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