I literally drive down from Salt Lake specifically because of the service. I’ve had my Cadillacs serviced here, when I was not pleased with other Cadillac dealers who shall remain nameless to protect the innocent. I’ve since then sold my Cadillac V and traded in my Cadillac CT5-V Blacking for a Corvette C8 ZO6. The level of service I’ve experienced has made me a loyal customer. Next purchase will be the Escalade IQ

I purchased a vehicle from Provo GMC and have driven it less than 2,000 miles. In that short time, it’s already been in the shop three times and now it needs a completely new engine. Before the engine failure, I even tried to sell it back to Provo GMC at a financial loss, hoping to cut my losses early, but they wouldn't even consider it. It’s clear to me now that there were underlying issues from the beginning. I’m incredibly disappointed by how this situation has been handled and by the lack of accountability from the dealership. I expected better both in terms of product quality and customer care.

If you're looking for regrets, buy from these fraudsters. Things are not as they appear, cunning group. Leeches. They like to play clueless while using sleight of hand. Good luck, you'll need it.

Just purchased a new truck from Provo GMC. Words can't describe how professional the entire team is. They treated me with courtesy and respect, and made the entire transaction so easy. I was frankly blown away by the superior customer service from everyone I worked with at this dealership. Thank you so much.

Deceptive practices of switch and bate!!!! Buyer BEWARE!!! My original build for my 2021 Escalade from back in July included an additional $2000 option for Night vision in which my delivered Escalade did not come equipped with even though I had been told several times that the reason my build had taken so long was due to being held up for the Night Vision option. Not once had anyone mentioned to me that the vehicle, I signed for did not come equipped with the features I had originally intended to have. I may have caught the missing option had someone from the dealership actually taken the time to do a proper delivery of the vehicle by walking through the vehicle and going over the features along with helping set up everything, in which none of the proper delivery process took place. When I first arrived to sign for the vehicle, I had noticed horrible swirl marks in the brand-new paint. After complaining to the dealership, someone apply some hand wax which still left blemishes to be noticed. I still have marks on the fabric, the steering wheel and other areas that are not acceptable. I paid over $100k to have a service of buying a used $5000 vehicle from a used car lot, NOT the Cadillac experience I had envisioned. I would like someone from Corporate to reach out and make this right, this kind of business is not good business and should not be allowed. I have tried reaching out to the GM Phil, not once will he take my call or return my call.. I guess they pulled a fast one on me and have my money so they are gone out of the picture.. I would like the original intended vehicle as I had anticipated, blemish free.

Nice people if you do not catch them overcharging the cars. Topical stuff, nothing new. The car is discounted, but if you sum up the payments they won't be able to explained how their math works. Stay away. If you are happy with your experience you probably still do not know you were scammed.