I am delighted to provide my genuine review of Tom at Heritage Cadillac. Tom possesses exceptional knowledge and demonstrates in-depth expertise regarding the vehicles he sells. He facilitated a test drive, and I returned with a significantly enhanced understanding of Cadillac, having gained substantial knowledge that day. Although I did not make a purchase at that time, Tom remained pleasant and composed, showcasing impressive sales acumen. Consequently, I returned three months later and purchased an XT4. Tom's communication skills are exceptional, and he does not exert pressure. Instead, he takes his time and provides comprehensive information, demonstrating his dedication. Therefore, I would like to express my sincere gratitude to Heritage Cadillac for employing someone of Tom's caliber, and I appreciate the professionalism exhibited by everyone at the dealership. Thank you (Ms. Parker).

Heritage Cadillac Restored My Trust in the Brand! After a terrible experience with another dealer, I had my 2024 Escalade ESV Platinum towed to Heritage Cadillac in Lombard and they exceeded every expectation. Within 2 days, they diagnosed the engine issue, communicated clearly, and most importantly, provided me a loaner vehicle without any hassle. Christina, in particular, went above and beyond to make sure I was not stranded and kept me informed every step of the way. This is the kind of customer service you expect from a luxury brand. Heritage Cadillac truly cares about their customers and gets things done quickly and professionally. If you want peace of mind, go to Heritage Cadillac. They turned a nightmare situation into a positive experience. Thank you to Christina in service, and the entire team you’ve earned a loyal customer.

Working with the serivce manager Steve Barakat it's was a great experience with a well run shop. See Steve when you go to Cadillac he made my day.

GREAT customer service. Steve the service manager,Burrell, Sly and Sue are the GREATEST PERIOD

I want take a moment to thank Mirta Guerrero and Cory Bakr for getting me to a 2021 Cadillac Escalade ESV.They are wonderful to work with.no pressure in buying from Heritage Cadillacof lombard,il. When i went in to see the Escalade i noticed a couple of things i didnt like and they took care of them before i picked up the E.scalade. I WILL BE BACK TO BUY AGAIN.MARK RIZZIO

The sales and finance team were extremely efficient in getting me in and out the door.