Here is your clean, concise, professional version (rewritten, tightened, and strong for dispute use): ⸻ I am disputing a $1,000 down payment for a 2018 Audi Q7 purchased on January 23, 2026 from Heritage Cadillac. Within days of purchase, the vehicle experienced serious mechanical issues, including being found with no oil within 72 hours, indicating the defect existed prior to sale. The vehicle is now inoperable and requires costly repairs estimated between $6,000–$8,000. The vehicle has repeatedly stalled, would not drive above 40 mph, and vibrates excessively, creating unsafe driving conditions. I was forced to pull over in traffic due to these issues. I am no longer willing to repair or keep this vehicle. I made multiple attempts to resolve this matter with the dealership, including requests to return or trade the vehicle based on guidance from my lender. I was given conflicting and inaccurate information regarding loan funding, which prevented me from canceling the deal in time. The dealership has failed to respond to my calls and emails, and I have not received promised reimbursements. The lender has also attempted to intervene since February 1, 2026. Despite this, no resolution has been provided. I have since sought assistance from an attorney, Bank of America, and consumer protection agencies. The vehicle was not in acceptable working condition at the time of sale, which is a breach of the implied warranty of merchantability under Georgia law. Due to the dealership’s failure to provide a safe and operable vehicle or resolve the issue, I am requesting a full refund of my $1,000 down payment. Dr. Tonya C Bull

I purchased a used caddy Dec 8, 2025 and as of today Feb 5,2026 I still have not been able to get a tag and my temporary tag expires in a few weeks. I was told again today that the dealership has failed to provide the necessary paperwork for a tag to be issued. I am about to make my 2nd car payment on a car that has no record of a title, no tag issued yet this dealership had no problem collecting my $5,000 down payment and quickly getting me financed on what amounts to an unsecured loan because the non exitance of a title or paper work being sent to the state. The finance company Cadillac Financial is the "only one" who has been any help to me in this very frustrating matter and understand I hope to pay the car off asap but it impossible to do so at this time. I have called the dealership many many times asking for "management' to call me to discuss the problem and at NO time in the last 2 months have I received a call from them. Yesterday I asked the receptionist if they were getting my request for my calls and she said "oh yes mam I give them each one and I guess they just got busy or forgot" I am 83 years old with heart issues and high blood pressure and the stress of dealing with this dealership has been unbearable but I have no choice but to continue on my own to deal with this problem and I will not give up.

I found Heritage Cadillac neither particularly good nor particularly bad, but I am writing this reviewed after repeated texts asking me to do so. I chose to purchase my car there solely because they were the only dealer in Atlanta with the used vehicle in the color I wanted. CarMax and Carvana did not. My interest in the car was never in question, and the salesperson simply made superficial efforts to engage me and more importantly to explain the novel features of the car. OnStar was not even mentioned until I arrived to pick up the car. I also doubt the salesperson would recognize me today since this entire interaction felt comparable to checking out at a grocery store. The goal seemed to be to simply complete the transaction quickly with as many add ons as possible. Again, the experience was neither especially good nor especially bad. I went to Heritage for a specific car, not because I expected a distinctive dealership experience.

I had a very pleasant experience at Heritage Cadillac today thanks to CJ JOHNSON, his professionalism and customer service skills were very admirable! I would definately recommend Heritage to anyone. Here is where you get 5 star service! SHOUT OUT TO CJ! THANKS AGAIN.

Per seeing a car from this dealership was a pleasurable experience from top management all the way down to the people who prep your car for pick up

******************DO NOT BUY A VEHICLE FROM HERE!!!!********************** *****SERVICE******* THEY DON'T CARE!!! IF YOUR VEHICLE IS OLDER THAN 2008, BUT IN AWESOME CONDITION, AT LEAST AS FAR AS LOOKS, THEY WILL NOT FOLLOW UP WITH YOU, THEY WILL NOT UPDATE YOU, AND THEY TAKE LONGER TIME TO RESPOND TO YOU!!, BUT IF IT IS A NEWER VEHICLE, YOU WILL GET A QUICKER RESPONE!!! EVEN WHEN YOU ARE EXTRA NICE, AND YOU DON'T CAUSE ANY ISSUES ARE DISTURBANCES, THEY DO NOT RESPECT YOU.!!! I WILL BE CONTACTING THE WHISTLE BLOWER, AND ALL OF MY RADIO/TV/SOCIAL MEDIAS, TO LET THEM KNOW THE WAY THIS PLACE DO NOT RESPECT THEIR CUSTOMERS DEPENDING UPON THE YEAR MAKE AND MODEL OF VEHICLE.***DO NOT PURCHASE A VEHICLE HERE***