I took my Mustang in for service at the Quick Lube Everyone there was friendly and professional The service was done in a timely manner I have always taken my car here since I purchased it Never a problem See you next time Thanks

We have my daughters car serviced at Village. they are always kind and polite and make sure she understands what was done! Erick and Taylor in Quick lane are the best!

I debated on leaving a review, but after several layers of lies decided to leave a review. Matt was in charge of the sale, there were a few things that I wanted to have fixed before bringing the car home. I had told them to keep it until Tuesday once everything was finished. I needed a key fob, chips fixed on the hood and front fenders and weather betta mats. When i went to pick the car up on Tuesday the chips on the paint were not fixed. I ask Jesse to come out to inspect the car, he said that they would pick it up next week to pick it up at my house to have this fixed. so a few nights after I had the car home Ben called me and told me that I had dealer tags on and I needed to return them. When I called back with the tag number that was a mistake/ I ask Matt if he could get me the code for the door so I could reset it and he said "No." So after not hearing from them in two weeks I called, Kara Foster called and said that they would get someone to look at the paint in a week or so. On November 24, Kara had said that the powers that be were declining to fix the paint. I pulled my contract and it said still owed and it named everything that was suppose to be fixed. I promptly went to the dealership and spoke to Aaron and showed him my paperwork regarding the paint chips. They once again ask me to leave the car so that they could fix it. Matt called later that day and said," Your car hood and fenders were touched up with paint. You can leave it overnight to let the paint cure." I opted to let the paint cure, when I picked it up the next day nothing once again had not been done. When I expressed how upset I was Aaron said they would get me a pen to correct the paint. when I called to acquire about the pen they said it was on backorder. So I called Michigan to inquire about the pen and it was not on back order. They once again HAD LIED. When I went to pick the pen up Kara had gotten the code for the door lock, she was fabulous. I WOULD NEVER BUY A CARE FROM THEM AGAIN. I was never told that there was a class to learn all about the car and was never offered. I was never told after six months that the driverless device I was going to be charged 500.00 be year, NEVER TOLD THIS.

It’s been a pleasure working with Matt. This is my second truck and the management team was amazing. Easy to work with. I highly recommend them. If you’re looking for your next truck. Give them a call. You will not be disappointed.

normally don’t leave reviews, but my recent experience at The Villages Ford has been so stressful and disappointing that I believe other customers deserve to know what happened. I purchased a 2023 Ford Maverick from this dealership, which was sold to me as Ford Gold Certified. Shortly after bringing it home, I discovered mechanical issues that were clearly present at the time of sale but hidden due to an aftermarket muffler installed by the previous owner. A true Gold Certified vehicle should never have passed inspection with those issues, and it was clear the vehicle was not properly certified. That was frustrating enough, but the way the situation was handled by Ben, the General Sales Manager, made everything significantly worse. Throughout the process, I experienced: • Condescending and dismissive communication • Being spoken to as if I didn’t understand vehicles • Comments that made me feel as though I was lying or exaggerating • 10 days without updates after leaving the truck with their service department • No acknowledgment of the stress, inconvenience, or misrepresentation • Zero effort to offer any goodwill or make up for the situation • Misleading statements about my rights and what options were actually available to me Instead of trying to help or take responsibility for a vehicle that was clearly not properly certified, Ben repeatedly acted like I was the problem for bringing it to their attention. His attitude, lack of empathy, and unwillingness to provide straightforward information completely destroyed the trust I had in this dealership. My wife and I have purchased three vehicles from The Villages Ford, and we were loyal Ford customers. After this experience, we will never purchase from this dealership again, and this situation has made us seriously reconsider our loyalty to the Ford brand as a whole. Buying a vehicle should not involve misrepresentation, dismissiveness, or a complete lack of accountability. Customers deserve honesty and respect — and unfortunately, that is not what I received from this dealership or from its GSM, Ben. I hope management takes this feedback seriously, because this experience was the worst I’ve had with any dealership in my life.

It was our pleasure to buy a new 2025 Ford Explorer from our good friend Robert Abbott. We have known Robert since he was 15 years old and it was so good to visit with him as well as buy a new car. He always is so personable and willing to go above and beyond to help. We would highly recommend this location and Robert for all your vehicle.