We bought a used Camry for our 15 year old son for Christmas. We purchased the tire and rim warranty because the lady insisted that it was the best thing they offer. She said it covers everything, and it is totally worth the money. We had the car one month and a knot appeared on the tire. I called the service department and told them we had the warranty and needed to schedule service. They scheduled me for Saturday at 10:40. We live almost two hours away so this was going to take a whole Saturday for us anyway, but when we got there, they said that they don't do tires on Saturday and the warranty company couldn't even be contacted for approval. They also said they would put a different tire on than what we had instead of a matching tire. That is, if they even approve it on Monday. The manager acted like it was no big deal that we came all of this way for a PRESCHEDULED service that would not happen. We got our salesperson involved, and she says she has it handled, but we won't know until sometime Monday, and will have to make another trip there for no reason. This service department is a complete joke.

Had a horrible experience with this dealer. The general manager charged me $500.00 on my trade b/c he detected smoke in the car. Just got notice from 700 Credit that my personal information was involved in a Data Breach at this dealership. Stay away from this dealer if you’re smart.. They gave me 48K for trade and put mine on lot for $53K and sold in a couple days. General Manager said would be very difficult to sell this car but I knew he was not being truthful. I’ve had to change wording 3 times before they would post my review. Shame on them.

The sales guy we worked with was great. What wasn't great was our experience with the finance department. We were signed up for two warranties when we only agreed to one. When I seen that we were scammed, I called and they were supposed to drop the warranties and refund us within 25 days. After 50 days we still don't have our money and have been forced to call over and over to try to get our money back. It is hard to get anyone to answer and when they do they take our information and just promise a call back. I don't recommend doing business with Hoover Toyota.

OUR TOYOTA HIGHLANDER 2003 (BIN #JTEGF21A830092166) had been serviced by Service Advisor, Jonathan Dryer, for several years. He had been consistently performing unnecessary maintenance and charging us excessively. I did not notice it until recently. I became concerned and started looking at the maintenance history for last 2-3 years. Every time I went there he charged me over $1,200. When asked he said those were needed. Changed the Spark Plugs, June 15, 2021, 116,000 miles, COST: $531 Changed the same Spark Plugs Again, April 2025, 126,405 miles. COST $887 Plus TAX, close to $1,000. This was significant cost increase in 4 years. Also it was changed at 10,000 miles interval (spark plug lasts over 70,000 miles). When asked his answer was age (I didn't agree) and check engine sign. When I took the car to another outfit they told me check engine sign was due to oxygen sensor malfunction and nothing to do with spark plug. On 4/27/2024 he charged me $1,396 for maintenance (124210 miles}. A year later, 4/18/2025 he charged me $1,540 for maintenance again (126405 miles). Most services were overpriced. He did Toyota recommended 120,000 miles maintenance at 117,000 miles (earlier) and charged $1,158, in November, 2021. Not sure what he did. Service department was unfriendly and did not provide information. I was recommended to change left brake padding and rotor in the next schedule. However, the test results are conflicting: 04/18/2025: LF: 8 mm, RF: 8 mm LR: 6 mm, RR: 6 mm 10/21/25 LF: 5 mm, RF: 5 mm LR: 8 mm, RR: 8 mm I only drove 1,000 miles in 6 months. The left dropped by 3 mm (significant, not possible) Right one got better (not possible). There are many other issues.. Johanathan's colleague In Hoover Toyota brought overpricing issue to my attention, which initiated my investigation. Manager had been notified. AI reviews are similar.

Definitely disappointed in my purchase. I bought what I thought was a really good car being its a 2021 model. However I have had to sink over $9,200 dollars into this car. Had to replace front axle, already tires too and now the TRANSMISSION! This should not have had to be replaced yet. Feel like I definitely got a lemon! Will not be looking to buy from here again. Not to mention they told me the tires would last at least 3 years. Becareful what you purchase from this dealership.

5 star rating our representative Gary. Thankyou for taking the time to go over everything and answer our questions we appreciate you. Cheers 🥂