UPDATE: After writing my first review, I was promptly contacted by a member of the customer service team. They provided me with a name and number to discuss my experience with the salesman, Raj, and explore possible solutions. I was connected with Kao, the manager, who was incredibly understanding and helpful over the phone. He sincerely apologized for the situation, emphasized their commitment to excellent customer service, and assured me they would address the matter internally. True to his word, I noticed a positive change in Raj’s attitude when I returned to pick up the car. Kao then generously offered to renegotiate the deal for the car I was interested in, and he gave me a fantastic offer! The next day, I came in to complete the paperwork, where I had the pleasure of working with Haig. He is truly a role model for car salesmen—an engaging conversationalist and a genuine car enthusiast. We had a great time talking about cars and motorsports for an extra 45 minutes! After Haig assisted us, we finalized the deal with Kao, who, to my surprise, is also a motorsports fan. Overall, if it weren’t for Kao and Haig, I don’t think I would have returned to this dealership, but thanks to their outstanding service, they completely changed my experience for the better. Huge thanks to both of them for going above and beyond!

I cannot express enough how delighted I am with the exceptional service provided by Raj during my recent car purchase. From the moment I stepped into the dealership, he greeted me with a warm and friendly demeanor, making me feel instantly comfortable. What truly stood out about Raj was his unwavering patience throughout the entire process. He never once pressured me into making a decision, allowing me to take my time to explore and test the vehicle multiple times to make sure it is the right one for me. His genuine interest in understanding my needs and preferences made the whole experience truly personalized and enjoyable. But Raj's dedication didn't stop there. When it came to negotiating the deal, he proved himself to be a fierce advocate for his customers. He went above and beyond to secure the best possible deal for me, making me feel like he was genuinely invested in my satisfaction. I was particularly impressed by Raj's commitment to customer service when he voluntarily stayed after hours with me to finalize all the paperwork. He demonstrated a level of dedication that is rare to find in today's fast-paced world, and it left a lasting impression on me. Without a doubt, I wholeheartedly recommend this dealership to anyone in the market for a car. And if you want a truly exceptional experience, look no further than Raj. His professionalism, sincerity, and willingness to go the extra mile make him the ultimate car salesman to work with. Thank you, Raj, for making my car-buying journey an absolute pleasure. You have earned a loyal customer, and I will be sure to spread the word to friends and family seeking a remarkable car-buying experience.

Hopkins Acura had the used vehicle I was looking for at an excellent overall price and value. I came in already knowing the vehicle and what I was willing to pay, but they made the test drive and negotiation process painless and smooth every step of the way. I would highly recommend this dealership to anyone looking for a fair deal on a new or used vehicle!

Purchased my first vehicle here with no problems. Process wad super smooth and they earned my business. I would give them my business again. Honest and helpful highly recommend this dealership.

Both my car and I are happy. Great service and my car was finished in the time they said it would be finished. I’m always happy with Hopkins!!

I brought my car in for new tires. They gave me a great deal, price matched other competitors. They also offered a Uber to and from office. Very convenient.