Mr Shaw in the service department was totally awesome and caring . We were towing our camper and had issues and he got us right in and repaired the truck . We were at his mercy being travelers and stranded but he got us back on the road . Thank You

I'm reserving a 5-star review at this time pending how well the service goes on my 2014 Ford focus ST. And let me say, that, I appreciate the mechanic bringing my attention to several issues with my vehicle, but there is still one issue unresolved - the key fob. I want more than anything to have a positive experience with the dealership, and hope that Ford of West Memphis do me good.

Vehicle went in for a recall on the airbag system . Vehicle belongs to my elderly mother . With in 15 minutes , they came back with a list of things that they said needed immediate attention . Spark plug, 427.80 , coolant flush 149.95, Top engine clean 129.95 ( which I have never heard of ) fuel injectors -clean 149.95, Throttle body service 74.95 , Transmission flush ,189.95, Engine air filter 25.00 ( which was not old at all ) Cabin air filter 79.95 ( that’s easy to get out behind glove box door ) Engine oil change 39.95 , ( That’s not due for another 2000 miles , window sticker showing that from last oil change , and Tire pressure Moniter receiver / transponder 395.94 ( in other words it needs a 60 sensor on one of the wheels that monitors air pressure , now granted the light was on but tire pressure was checked about a week before ) All these problems that none of them except the tire pressure light that was on in the dash, was checked . It is impossible to check all of these components in 15 min . not to mention none of the air filters etc were even checked . Shame on y’all for trying to take advantage of a women , let alone a elderly person . No morals ,and I would never recommend y’all for anything .

Everyone was so very helpful. I hadn't seen anything that I wanted for months on the service road on the way home everyday. Had been wanting a new truck forever it seemed. I had a 2010 F150 the color I loved (the beautiful Royal Blue but just wanted a new one. They got on line found what we thought I would like. That got pretty darn close. I have yet to drive it but know that I'll be just fine especially a really good radio. Yea 94.1 The Wolf. I would like to very graciously thank all of the people that put up with my funny ways and hope that I'll be around to deal with them again in the future. Thank you again Caroline

Thanks Ford of West Memphis for helping me get my first car. I picked out the car I wanted he texted me videos, pictures even a credit app that my parents could feel out online without ever having to go to the dealership! THANKS NICK!!! I LOVE MY NEW CAR! We even had the same name!

Very. Good.. no stresss. All where like related family...extended... Thank. U all.. all y'all... will be stopping by.. often.. if in need of a truck. ..stop by. They will take care of your needs. Thanks again. Donnie Wells. ?👍