On Saturday, September 28, 2024, I had a fantastic experience with Bob D'Hondt at Bob Johnson 390 Chevrolet! Bob went out of his way to meet all the conditions I had to purchase a lease in my current situation. He was very knowledgeable and efficient. Bob explained things clearly and offered me a deal that I couldn't refuse. When I picked up the car on the following Monday morning, Bob showed me all the features of the 2024 Equinox and connected my cell phone for me. It was the best experience I have had in purchasing a car or a lease. Thank you, Bob, for making this such an enjoyable experience! I thank God for the opportunity to have such a wonderful and understanding salesman as Bob D'Hondt!

I had an excellent experience with Jill Bateman at Bob Johnson 390 Chevrolet! She was very personable, professional and knowledgeable. This is the 3rd lease and was the best experience of all. Jill explained things clearly and was very quick to respond to my text/call with questions during the lease process. When I went to pick up the car, she spent about an hour showing me all the new bells and whistles on my new 2025 Equinox and assured me I could contact her if I had any questions as it was a lot to absorb. Thank you, Jill, for making this a great experience!

The manager at the certified dealership (Grant) went above and beyond to ensure that I got the best service possible. I'm am truly thankful

We went to Ideal to look at new Tahoe's on a Sunday afternoon, it was the fourth dealership we had been to in the last couple of weeks. There is something to be said for this "country" dealership, only 20 minutes from Rochester & located right off 390. Our initial contact was with the manager Al, after talking to him for two minutes my husband looked at me & said "We are buying a car here" Al, was very welcoming & genuine and he immediately got us on the right track. Our salesman, Dave Sproull was very knowledgeable & didn't give us that uneasy feeling we had gotten from other salesman in the previous weeks. They had a great selection of Tahoe's & we were driving one & talking numbers pretty quickly. Dave was very thorough in discussing our options & the full disclosure was very appreciated. We made our deal ( better price & more $ for our trade-in, right off the bat!) & decided to finance through the dealership as well. The interest rate Ideal found us was better than my own credit union of 25 years offered me! When I went back to get our new Tahoe Monday night they had everything ready to go exactly as agreed. Again Al, Dave & Mike greeted me & John (the finance guy) had all of the paperwork organized & ready to go, it was quick & painless! My truck was spotless, with a full tank of gas & Dave even synced my Iphone to my Bluetooth before I left. From what I understand Ideal is recently under this new management team & it is definitely working for them. I left the dealership feeling that we had gotten exactly what we came in for & the best deal out there, I can't recommend Ideal enough!

Good day to you all and a GREAT day for us. We have recently purchased a new Chevy Cruz from Ideal Chevrolet. My salesman Dave S. is the best in the business. He took the time to know us and understand OUR needs. I am actually a return customer of Dave's. Between Dave S. and the new managment, my experience was very uplifting and satifactory. Every person there is friendly and curtious. We were very impressed, including meeting with the service department. On the financial side, Mike G. and his staff have a lot to be proud of. He is the icing on the cake that sealed the deal for us. I will return for my next vehicle. Sincerely, Calvin and Sharon Clark Hornell, NY

My experience with the dealership all the way around was positive. In the past, this dealership has had a reputation of not meeting customer expectations. I decided since they were under new management and some new staff members I would give it a try. I was suprised and very pleased with the service and understanding of my sales person Chip. He clearly put me in a great car that met my needs price wise and fuel wise. I felt comfortable and not at all pressured. He listened to what I wanted and needed. Not only do I recommend Ideal but I would recommend dealing with Chip Cheney. I hope the surrounding communities or anyone looking for a car would give them a try. You will not be disappointed. Kudos Chip and staff at Ideal Chevrolet.