3500 Elida Road
Lima, OH 45807
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sales Dept.
service Dept.
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management Dept.
internet Dept.
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parts Dept.
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Very fast service and done right the first time. I would recomend taking you car to Whites.
The service team was courteous and the service department was very clean. I did not have any issues scheduling my tire rotation and oil change. This is our 5th Toyota vehicle.
The service people are very friendly and accommodating. The scheduling of specific services could be better. I was there over 6 hours on an oil change and a camera update. They didn’t explain the scenarios related to the product recall.
Ben Rees was my sales rep.. He recommended the car I ended up buying due to my previous buying history with Toyota. I felt he did a good job explaining everything and was very professional during the buying process. And Zoey's office rocks!!
The buying experience overall was ok. I appreciate how you all showed the way you came up with pricing on my vehicle. After I purchased the vehicle, it was apparent that the previous owner was a smoker (I didn't initially notice it as my nose isn't what it used to be. My wife later pointed it out). I would have appreciated more transparency with this during the purchasing process along with an explanation of what you all do to mitigate it.
They service my vehicle in a timely manner. The waiting area is pleasant and they are professional.
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