Customer satisfaction is more important to them because Toyotas have a reputation of their own. People are going to buy Toyotas. So they make it their job to assist you as much as possible without taking you for a ride and all kinds of "Hidden costs" or expenses. And even if I didn't have a Toyota I would still have my car serviced there. They have pretty much every job timed down to the minute so you are provided with accurate estimates and not overcharged for labor....

I have bought 2 , tundras from Allegheny. I am extremity happy with both of them. I was treated very good and was given great value on both of my trucks I traded in. Kurt as very good and answered questions I did not even know to ask ! The finance guy was very helpful and he was great with me having to have my 2 kids there. Nice place and I hope to convince my wife to get a new rave 4 next year.

I was looking to purchase a 2012 Toyota Highlander, last Friday, June. I had been to Diehl Toyota earlier in the day (met immediately upon entering). My husband was in A. Crivelli Subaru Dealership (we were met within 10 seconds of entering) next door finishing the paperwork for his new Forester, so I thought I'd get some info from Allegheny Toyota and look at the Highlanders that they had in stock. I was in the lot looking at Highlanders for at least 10 minutes. No one came out to see if I needed help. I went inside. Looked around the showroom. Still, no one asked if they could help me. I then went over to look at a 4Runner that was beside the salesmans cubicles, thinking that if I looked at the vehicle, which was infront of them, that someone would come over. They weren't busy, except for chit chatting and drinking coffee!!!I continued to stand there, looking in their direction. No one got up. Several workers (service?) passed by during my 25 minutes of standing there, but none of them cared enough about the dealership to ask if I needed help. Yes, I could have asked for help, but I shouldn't have to in a car dealership. A dealership that really wants to sell cars would be, should be, aggresive, helping a potential customer immediately. After 25 minutes of standing there, feet from all of the salesmen, I went to the service area. Asked to see the manager of the dealership and was taken to him directly. He did apologize, but the damage was done. He tried making excuses for the salesmen, but are no excuses. Because I was a woman alone??? Hopefully not, but it is either that or the salesmen didn't want to sell at $36,000 vehicle. I went to Diehl Toyota and purchased my Highlander where I was treated well. If Allegheny Toyota was the first Toyota dealership I went to, I may not have gone to another. I had looked at Subaru Outbacks, which is what my husband liked. It would have been very easy to have just gone next door and purchased an Outback.

In late January 2007, I purchased a used vehicle from a private party in the Franklin, PA area. I wanted an inspection of the vehicle before I purchased. The seller recommended Allegheny Toyota as likely to have the technical savvy and equipment needed to perform the service. The dealer undertook the involved inspection (well beyond the state safety inspection) finding several items that I would not have found had I chosen to inspect the car myself, performed some mechanical repair on a couple items they found, and brought in a body work expert to deal with a slight fender dent. Chris and the other service staff I dealt with were understanding and patient with my situation. Their technical expertise fit the needs of the vehicle and they explained any issues and proposed solutions with ease. I’m very glad I had the opportunity to work with this dealer’s service department.