A review for Dekeenan Stokes (Keenan) of Jim Hudson Buick GMC. He was very pleasant, knowledgeable, and easy to work with. He showed us exactly what we wanted, completed the process quickly, and we walked out with the vehicle we wanted within a few hours. He answered many questions during our test drive, walked us through all the technical items, and was always on top of everything. We interacted with several staff members, and everyone was friendly and very helpful. If you're in the market for a new vehicle, I highly recommend the dealership and, more specifically, Keenan (a true professional). You'll be glad you did!!!

Had 2 routine services performed by the dealership. In the first service, they rotated the to tires and set the pressure at 60. The tires should be 60 front/ 80 back. On the second service, they rotated the tire and did not check the tire pressure at all. The result was 80 front and 60 rear. I personally had to correct the error. If a dealership can't take care of fundamentally simple things like a tire rotation, why would I trust them for any other service. I know what good service looks like. I got excellent service at Midlands Toyota. Unfortunately, they don't sell GMC 3500 trucks. I the guess I'll try Love Chevrolet for service. The commercial says try them once and you want forget it.... They are absolutely correct. I will not forget it.

Purchased a used Cadillac SRX from another dealer and needed a turn signal changed and the shifter checked as the computer in the car wasnt recognizing that the vehicle was in Park. Was looking forward to experiencing the Jim Hudson experience as advertised. Made my appointment for 9am last Thursday morning in which I arrived at 9 promptly. 3 hours later I went to check with my service advisor on the progress and after punching some keys on the keyboard, he stated its being looked at now. I had already checked out the service bays and did not see my vehicle prior to checking. I went back and check again, still no vehicle. After another hour, I went to bays to check and my vehicle was being worked on in the first bay by the viewing window. after 5 1/2 hours, I was told my vehicle was ready. Was told that the turn signal had been replaced but they were unable to find anything about the shifter and felt there was no issue. I went to leave and my check engine light was on and the shift to park warning was on. I immediately went to my service advisor and the car had to be taken back to the bay to be looked at, it was then returned to me with the shift to park warning still on. When I switched the lights on later, the same light they were working near was no longer working. Due to having an arranged appointment at 4, I was unable to stay for further waiting. I finally left the dealership at 3pm, with a headlight out, the shift to park warning still on and preventing the vehicle from being turned off completely. I have since requested to be contacted by a service manager or general manager to discuss the situation hoping that a bad review could be avoided and still no word from anyone. The Jim Hudson experience and owning a Cadillac hasnt been the awesome experience I was expecting...

I'll not return. I dropped my car off for a Saturday "appointment" scheduled for 10 AM, and I pulled in at 9:30AM. It took 15-20 minutes before I was able to speak to Nick, the service manager and eventually I was assigned to Rob, my Service (sales) associate. Let me start by saying he did most everything in his power, but I informed him that my cell phone was acting up, and provided an alternate number. Sure enough, my screen went blank, but as far as I could see, he hadn't reached out to me about a diagnosis all day. I called back Monday with my office line, but learned I cannot receive incoming calls, so he called my parent's number (in NY) and dealt with them, not me. By Monday evening, the car's issues were diagnosed, but they recommended an expensive method to determine why it was hesitating upon acceleration. Before I dropped it off, I ran the codes and determined it may be a cam actuator or controller, so I had an inking of what was wrong. On Tuesday I gave Rob specific instructions to speak with me, not my parents by calling my brother, with whom I was staying. Because I live alone, I was relegated to living out of a suitcase at my sister's home, and missed work Tuesday waiting all day to get an answer on my car. I told him that afternoon that I only want whatever service will get my car back on the road ASAP, not more expensive diagnosis, and asked him again to call me on a specific number, not my parents. He called them, but when I called the dealer back before closing, he had already left for the day. He told my parents they could drop the car off, but Wednesday they did not. I made it clear I wanted my car ready for pick up by noon, and it was, but they didn't wash it because my mirror cover is missing. Meanwhile, it's been fine despite several rain falls after my cover went missing. I also inquired about two new cars, speaking directly with Marv on Saturday. As far as I can tell, no one followed up. I also spoke with Selina and explained that I was have difficulty communicating with them and reaching Rob, and she attempted to give me a sob story about her sister's accident and wasted my time on a "don't sweat the small stuff" speech, so I explained to her I don't want life advice from a 23 year old receptionist, I just need my car back ASAP. It appears the car is in good working order, but they left some plastic and paper in the car, which is to be expected. The bill was over $800 and I explained to Rob I will never buy a car from them and that was my last visit.

They never call back. They did respond to a negative Google review asking me to call them back. Yep called and left another VM with no call back. Great job service department.......

This is the worst car buying experience EVER. 32 Days after making full payment ($131k) for a 2022 Lexus. No bill of sale or documentation whatsoever. So many lies from source of funds that was debunked. Disrespectful managers and full of lies. Lied that documentation was sent thru FedEx but changes story when I asked for tracking number. Managers don't answer calls or return voicemail. Save yourself the headache and go somewhere else. Jill is the only person in this transaction with any professionalism and candor.