Our Chevy truck had issues while it was in the New Bern area. We are from VA They suggested a major engine repair which we authorized. Truck was returned to us in the time the service tech anticipated however it had a major oil leak and had to be returned the next day. Service Tech then suggested more expensive work saying the leak was not from their original repair only. I questioned them how this was possible since the truck came there leaking no oil. They sent me some crappy video showing me leak points that showed really nothing and being that I am in VA I could not see it in person so I took them at their word and authorized the repair. I drove 350 miles from Virginia to retrieve the truck a week later. Truck was still leaking oil the same even though the mechanic came out and said it was fine. Drove it a mile or two and oil was dripping like crazy. I left the truck at the dealer again and returned to VA. Came back a couple days later after they found the issue and fixed it .. a valve cover gasket damaged during the original repair. The issue all along was something they caused but they still think it is fair to charge me for the unneeded repair ($2600). Also cost me 1400 miles of driving trying to get the truck home. Absolute most incompetent repair facility I have encountered and I am 60 years old. Avoid them!

Made an appointment for 9:15 to check a service message. Drove 30 miles to the dealer and arrived at 9:00 and was told they were backed up and it would be about an hour. After almost 2 hours they told us they were still backed up and couldn’t tell us when they could start. They understood it was a minor repair probably doing diagnostics and replacing a module but still couldn’t get the shop to commit to a schedule. As we left without any service the service writer told us next time to leave the car there overnight. We doubt there will be a next time for us.

Best service!! Staff treated me like I mattered got a great car at a great price

Very please with the staff they know me and always do the right thing for me. work with Larry Miller and Amber Doyle give snacks

Very pleased with the whole staff at this dealership. Made buying the vehicle a joy. Great bunch of people. no pressure and everyone was friendly.

Dealership worked well with me and the customer service was awesome considering they let me bring back two other vehicles I wasn’t satisfied with due to my preference.