I’ve been meaning to write this review for a while. Back in August we purchased a used truck from this dealership, and the entire experience was frustrating and unprofessional. When we first looked at the truck, there was a dent in the passenger-side fender. The salesman assured us it had just happened before the owner traded it in, that it was part of an ongoing insurance claim, and that the other driver’s insurance would cover the repair. He promised their body shop would fix it within a couple of days before we bought the vehicle. That turned out to be completely false. By the time we came in to sign paperwork, they told us the repair wouldn’t be covered at all and tried to charge us an additional $1,500 for something they had already promised would be taken care of. Only after fighting it did they agree to fix it for free, but then they pushed the repair back 7-10 days, which didn’t work since we were only in the area for a week. In the end, the dent was never repaired, and the dealership misled us. The fluids were another issue. The windshield wiper reservoir was full of dirty, oily liquid, and it was obvious the fluids hadn’t been changed. Part of our agreement when we first looked at the truck was that this would be taken care of again. The salesman insisted multiple times that the dealership had already handled it, and even confirmed again before we signed the paperwork. But when I got home and checked under the hood, the same black oily residue was still sitting in the reservoir. They flat-out lied about something as basic as fluid changes. I’ve dealt with many dealerships over the years, and this was by far the most unorganized and unprofessional experience I’ve had.

Poor service Had rear brakes replaced on 2019 Taurus. 2 weeks later caliper fell off on a trip out of town.Bolts were not tightened. Had to have dealer 100 miles away replace.Talked to dealer they were not helpful to repair. I was told it was up to me to get car back to dealer. Dealer has not talked to me after repair was made by another dealer.

We have done business with this ford dealer for over 30 yers. I purchased numerous vehicles from them, plus service work. I have recommend them them to numerous friends . Recently i purchased four tires. The quote was $950 mounted and balanced. When picked up the vehicle there were two addition charges. Sales tax and shop fees. The shop fees were $75. When i questioned why. I was told that was standard 9% for any shop workt. When i asked why was not included, iI did not get much of an answer. Basically tough luck. If had known i would have gone have went elsewhere.

Bad business and ford trucks and they will not help you I will not go back

Just purchased a truck from these guys this weekend. Everyone we dealt with was awesome especially Allison!! I would definitely recommend anyone looking for a vehicle to get a hold of Allison.

Salesmen was excellent. She followed up, and followed through with her commitments to me. Only negative, and why they did not receive 5 stars from me, vehicle was damaged when I picked it up, and had to schedule service to correct issue. The salesman get 10 stars, she was great!