1900 Broadway St
Alexandria, MN 56308
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They were very much willing to get me the best deal possible and looked for the lowest interest rate
This is the 3rd vehicle I’ve purchased from Sam at Juettner’s. He was very professional, honest, helpful and was not pushy nor pressured me.
I was working with a sales professional by the name of Cade. He was extremely helpful, and was not at all a pressure salesman. I despise the process of car buying, however he made it as pleasurable as could be. Even to the extent that he had gone out in the network and had found what i was looking for, as the Super Duty pickup with options i had wanted was hard to come by. I would definitely recommend Cade and the Juettner organization.
2023 Ram 2500, front tires wearing the outside edges, took it in at 5600 miles they rotated the tires and aligned the front end. 13,000 miles front tires still wearing the outside edges. When I brought it in they asked if I pulled anything with it, I replied my 5th wheel camper maybe 1,000 miles, it's a 2500 Cummins I should be able to pull with it. New truck, I said I would like new tires after you fix I won't know if it is fixed because the tires were all wore unevenly already. I was told Ram would never warranty tires, they wouldn't even ask. The touch screen also has issues the gauges don't work correctly if at all had it in last October they told me after looking at Ram would be coming out with an over the air fix. Never did after looking at again a few weeks ago I got the same answer, no fix. I think the worst part was when I looked at the slip when they were done and it said no abnormal tire wear but they changed the alignment again. Fairly insulting, I do know what abnormal tire wear is and I doubt these tires will make 26,000 miles.It doesn't seem like they make much of an effort to help the customer more geared towards the manufature. It seems like they should be working with the manufacturer to resolve the issue and satisfy the customer, almost felt bullied.
I was nervous about buying a car online just from pictures and talking with a salesman mostly through email. This was a first for me. My salesman, Morgan Hauer was awesome. I got a great deal and felt at ease through the whole process. A shout-out to Tom for a great deal on the Simonize GlassCoat. The car was delivered to my home in Glendale, Arizona. It was a great experience from start to finish!
Had our Jeep towed to Juettners on July20, 2023. It had under carriage damage from hitting a piece of concrete in the road. It sat there for two weeks before they put it on the rack to estimate the damage. In the mean time, we had to rent a car from July 21 to the date it was finally fixed, August 30, 2023. At almost $100 a day for the rental, we paid almost as much for the rental as the repair bill. Two weeks of that rental bill, Juettners didn’t even bother to look at the vehicle. The level of incompetence is mind boggling. They take no responsibility for what other body and service shops know is the standard operating process. Juetners should be ashamed of their methods of operation, but apparently they are not competent enough to know better. Shameful place of business.
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