I am deeply disappointed with my experience at Toyota Kearny Mesa. I purchased a brand new vehicle from this dealership, only to discover it had mechanical issues and staining upon delivery — defects that are entirely unacceptable for a new car. I contacted the dealership requesting a vehicle replacement, as these are not issues that should be repaired on a brand new car — they warrant a full replacement. Unfortunately, my concerns were met with complete indifference. Manager Dona Lozano handled the situation in an unprofessional and dismissive manner, refusing to take any accountability or offer a reasonable resolution. This level of customer service is unacceptable, especially for a dealership representing a reputable brand like Toyota. I would strongly caution anyone considering purchasing a vehicle here to think twice and explore other options before making such a significant financial investment.

Sean Lindbergher is the reason why I bring my 4 Toyota products for service. He tells me what needs to be done. I do it. The cars never breakdown. They ride perfectly. I’m in and out of the service lounge within a reasonable time.

BT Security was added to my vehicle purchase without transparent disclosure or informed consent. I was actively guided to install and activate the system during delivery, without being clearly told that it was an optional paid add-on. Only after activation did I realize what it actually was. When I requested cancellation, I was told that because it had already been activated, it was non-cancelable, which placed me in a no-win situation. This practice raises serious concerns about sales transparency and consumer rights. A customer should never be put in a position where a paid service is activated before full understanding and explicit approval. I strongly urge future buyers to carefully review every add-on and refuse activation of any service you do not fully understand before signing or taking delivery.

Friendly & knowledgable sales person, easy to work with and I would recommend to friends and family . A good experince 5 star

They are helpful especially Virgil dela Cruz and Vidal in finance. In sales William is good.

Sam Karbasi, salesperson was very Professional, knowledgeable, attentive and helpful. Happy with my RAV4 vehicle