Exelent service, Exelent people, easy to work with. Tyler Kulp knew his information and answered all of my concerns and my wife's as well.

I worked with Rich Kinsey, Product Specialist, and Jeff Collura, Sale Manager, on exchanging my lease. They listened to what I was looking for and provided multiple options. There was no pressure and they walked me though the multiple options. In the end Rich and Jeff were able to turn my expiring lease into a new lease. We worked together on finding a finance option that meet my budget. The result was not only did I lease one car but I opted for a second. Rich and Jeff's no pressure consultative approach meet my needs and helped get my family into two new trucks with-in our budget. These are the 2nd and 3rd vehicles we have purchased from Kelly Auto Group and we will continue to buy there. We recommend the team at Kelly to our family and friends.

Purchased a 2002 Blazer, had inspected by a reputable alignment shop & had Auto Zone read the computer chip (Kelly cleared the codes) when I asked what the codes were before they cleared it they stated O2 sensor & heater Senor. I had 2 different sets of tires (one kind on one side one on the other) which was pointed out to me at the other shop before purchasing. During negotiations with Ted (who was great)I requested the tires at least be same 2 type in front & same 2 types in back. The brakes (which they stated they just replaced) had a drag on one tire which the other shop told me was the calipers. I asked that that also be corrected in the negotiation during purchase. When I returned I had 4 of the same types of tires (which was good), and nothing done to the calipers (per the service mgr Mr, Adado) I was called a LIAR about the original tires being 2 different types, he refuesed to give me any paperwork stating anything was done. I was also told they would not do anything to the calipers because nothing was wrong. When we got the car back & started the engine the service engine light came on & I took it immediately to Auto Zone & had them re check the chip the 2 things Kelly mentioned was there BUT IT ALSO STATED a engine misfire. So they with held information about what they deleted. Also when I got the car back there was a new dent in the door & white paint on the rear bumper (the poles in the garage are white) so I assume they can't drive in their garage) I took the car to the reputable alignment shop they stated that Kelly did not clean the guide pins when they did the brake job, which caused the calipers not to do what they were supposed to. This I was informed would also cause the new brakes Kelly installed to wear down faster. My reputable shop repaired the calipers & it cost me $45 and I had to go in to see IF Kelly would at least reimburse me for that since I had given them the opportunity since it was part of the "original deal" Oh one ironic thing when I did my test drive I heard a rattle in the door, their mechanics had left a screwdriver inside the door panel... now THAT is attention to DETAIL (NOT!!!) They did reimburse me for the calipers but I do not think I'll ever go back. Jim informed me that Mr. Adado is above him managerial wise. Mr. Adado called me a LIAR, stating my "reputable shop "is not GOD". and that the tires were never mismatched, thus no need to get any paperwork. They have forgotten who the customers are and as a business and marketing senior at Ferris. Even I at 55 yrs of age KNOW the customer comes first and you NEVER call them a LIAR. I would have felt differently if he would have stated "I may have been mistaken" or that all 4 are now the same, anything but calling any customer a LIAR is unacceptable business practice!!!!

My name is Roger and have been a lifelong resident of Mason, MI. Years ago I bought a few vehicles at Kelly Buick on Cedar St here in Mason. About 7 years ago was the last time I visited the dealership because an issue I had with the then sales manager. I purchased a brand new vehicle that had issues and was treated extremely bad with some repairs it needed. In turn, I took the vehicle to another Buick dealership and had the repairs performed there and at that point swore I would NEVER deal with Kelly again. Now, word around town in Mason is that ownership and management has changed and that they were doing a pretty good job. Against my better judgement I visited the dealership when I was in need of a pickup truck in May of this year and WOW, what a difference. I was greeted by the salesman Earl and he was extremely attentive to what I was looking for. After driving a couple of trucks I found one that my wife and I absolutely LOVED!!! I was than introduced to Jim the sales manager and he went over all the number and financing options and never once felt pushy or overbearing. We were than given a tour of the dealership and was introduced to Bob in the service department along with Beverly the owner and were given the opportunity to hear about how the dealership had gone through some changes and had all new ownership and new people and I completely felt like it was a brand new place to do business with. Let me tell you, I am the type of person that once I make up my mind I stick to it and it took me 7 years to go back to Kelly and boy oh boy, I am so glad I did. They are local, knowledgeable, professional, and just plain good people to do business with. I will recommend as many people as I can to Kelly and I along with my family will also definitely be doing business again in the future. Good job guys and thanks so much for the truck. We absolutely LOVE IT!!!

Took Buick in for Wheel bearing replacement (covered under warranty) the grease monkey put wheel bearing on backwards. subsequently in the following spring heard a rubbing $257.50 later needed new brake rotors and pads because the heat shield put a groove in rotor and the pads were sub par quality. JV 8-15-11

From the moment Steve approached me, I was at complete ease. I gave him a tough task of finding me a good, used car and he spent a few minutes contacting everybody and finding just the right vehicle for what I had in mind and what was in my price range. He made the paperwork smooth and easy and changed mind about purchasing vehicles, because, in the past, I always dreaded it. He was friendly and very professional. I would definitely recommend his service to others!