This was a pathetic experience. Period. The vehicle arrived via driver, not flatbed. The vehicle had 69 miles put on it that cannot be documented as well as a dent in the rear bumper. Driveway doesnt care and is requesting $895 to return a vehicle that arrived in a different condition than what was purchased. The details, bloopers, lies and excuses would exceed the length allowed in this review so I will leave it at that. Never again. Lots of flash promises such as "we will not deliver a car to you in an unsatisfactory condition" This is a prime example of not caring and upper management not doing the right thing. Seems to be a corporate model to screw the customer. To top it off, Keyes European washes their hands of any responsibility since they pass it off to Driveway since both are owned by Lithia. Pathetic business practices for a Mercedes dealership.

BUYER BEWARE: Sold a Cadillac with Major Issues – No Accountability, No Action I purchased a $30,000 2018 Cadillac Escalade from Keyes Mercedes Van Nuys on March 31st, 2025. Within 9 days, the vehicle completely failed—displaying “Steering Assist is Reduced – Drive with Care,” failing to accelerate, and requiring a tow from a medical facility. A certified Cadillac service center (Tustin Cadillac) later found two major mechanical failures: - Leaking oil cooler lines – $680.67 - Leaking heater hose – $652.68 I was told at the time of purchase that the vehicle had been “serviced” and had “no issues.” These problems clearly contradict those claims. I declined the extended warranty because I trusted the dealership’s assurances. When I contacted the dealership multiple times by phone and email—including the salesperson, sales department, GM, and service line—I received minimal acknowledgment and no resolution. Eventually, I was told to “go to Cadillac” without any offer to take responsibility or support repairs. Declining a warranty does NOT waive a buyer's legal rights. Under California law, any vehicle sold by a dealer must be safe, roadworthy, and fit for use. This vehicle broke down within 9 days, and the dealership has refused to make it right. I’m sharing this to protect others. If you've had a similar experience, speak up. You are not alone. ~J.W.

Keyes European Mercedes-Benz sold me a lie — then watched me collapse. On Dec 16, 2024, I bought a 2014 GLK for $8,911. They swore it passed inspection. 24 hours later: Mercedes-Benz Newport Beach found major oil leaks, wrong battery, rotten plugs, and overdue transmission service. Total fraud. I returned. They said, “You didn’t pay full price—what did you expect?” I collapsed in front of them from stress. No one helped. No 911. Nothing. I demanded justice. They refused a refund—despite CA law giving me 24 hours for return under conditional delivery. That’s deceptive business, possible consumer fraud, and gross negligence under California Civil Code §1770, §17200. Refund came only after I fought tooth and nail. No apology. No accountability. This wasn’t a dealership—it was a trap. Be warned.

Hello, As a former GM of a dealership I help my relatives buy cars in LA, this is the third car, Tito and his staff are great, professional, We will buy more cars here George Ricci

I had a deeply disappointing experience with Sidney and Yakov from the sales team. After agreeing on the sale price for a car and submitting all required documents, they completely ignored my repeated requests for confirmation. Despite my efforts to follow up, they neither called back nor sent any messages. Eventually, I discovered that the car was sold without any communication from them. Frustrated by their silence and lack of professionalism, I decided to purchase a car from another dealer. This was the worst customer service I’ve encountered, and I have copies of all communications as proof.

Steve coto was great abve and beyond , helped alot , test drive and after sales he follow up