Bill Horvath our designated service representative is a pleasure to deal with. He is friendly and efficient.

Rating: ⭐☆☆☆☆ I’ve had seamless experiences at Lexus of Ontario and Lexus of Valencia, but Keyes Lexus on Van Nuys was a week-long nightmare filled with headaches, frustration, and deceptive sales tactics. I highly recommend taking your business elsewhere. My experience with the salesman, Abdul, and the management team was disappointing from start to finish: Price Padding: The online price was "accidentally" increased by $2,000 when I arrived. I had to catch and correct Abdul on this immediately. Trade-In Deception: We agreed on a trade-in value of $18,500. However, when finalizing the documents, they slipped in $18,000 instead. When I caught the $500 discrepancy later, Abdul claimed he "didn't remember" the original agreement and refused to fix it because the deal was finalized. Financing Roadblocks: Abdul tried to force me into Lexus Finance—which had double the interest rate of my personal bank—by claiming the paperwork was already started. When I insisted on my bank and removing a $1,500 GAP insurance charge (which I didn't need due to equity), he made me wait two hours, claiming no one was available. Magically, as soon as I demanded my keys to walk away, a finance manager was suddenly available to help me. The "Ceramic Coating" Scam: I was forced to pay a markup for a mandatory ceramic coating that was never properly applied. There was clearly no paint correction done, as swirl marks are visible under the sealant. Furthermore, the car gets heavy water spots immediately after washing; true ceramic coating should prevent this. Every time I raised a legitimate concern, Abdul’s only rebuttal was, "We can part ways." This team lacks integrity and relies on exhausting the customer to push through bad math and unnecessary add-ons. Save yourself the anger and go to Valencia or Ontario instead

Luke Massie made my car purchase wonderful. He was very knowledgeable and helpful and he helped me get the best deal possible. Would definitely recommend him if you’re looking to purchase a new car

Worst car buying experience of my life! Unpleasant high-pressure sales tactics. 1) They tried to charge me $2,000 more than what was posted online, even though I had a printed copy of the offer 2) They tried charge me $3,000 mandatory add-ons like paint sealant, nitrogen filled tires and theft deterrents 3) They grabbed me back from my car three times when I tried to leave. 4) They pressured me to finance the car even though I wanted to buy with cash. 5) After I bought the car, they said they had no second key, but I could buy one for $250. I am so sorry I actually bought the car and you should RUN from this disgusting dealership.

Had a wonderful experience with Yesenia Quezada and Jason Farhat. Purchased a 2024 Toyota RAV4 HSE, the car was in pristine condition. Kudos to their finance department who has a streamlined purchase contract process dialed in. Happy Client! Zeke

I’m not rating the dealership, only the service department. Our service manager, Bill Horvat, is the best! He is extremely knowledgeable, helpful, patient, and extremely courteous. Everyone in the service department is top notch!!