They did an awesome job on my BMW the work was very satisfactory and very clean. Very mush on time I got my car back the same way I gave it to them. I am very happy with the job.

Scott, the greeter is friendly, very helpful and knowledgable. My Pham was outstanding in the speed of her responses, her quick grasp of the issues and attentiveness to my needs. There has been a change in this dealership over the past six months. Everyone seems on board with service to the customer. There is a friendliness, not just from isolated employees, that has spread throughout the entire dealership. I have been very impressed. Mike Miskin

Nikolas was the service advisor whom I worked with in regards to my car's recent service appointment. I appreciated that he maintained direct communication with me and answered my questions clearly and concisely about the car and all aspects of its service appointment. It was nice to work with him and to have such good care taken of my car during its appointment from start to finish.

Elchen is very knowledgeable and was very helpful throughout the process. He is very responsive and went above and beyond to arrange the delivery of my car! Highly recommend him!

Great service agent, was in contact the whole time. Very through and gave me all the details. Def would like to work with him again.

Ordering a brand-new BMW is always exciting, but BMW Sudbury makes it feel truly special. I live in New York, where there are plenty of dealerships close by, yet for this order I knew I wanted to return to Sudbury, where I got my very first BMW. Every single person I worked with was not only helpful and knowledgeable, but also genuinely caring. From Sales and Finance to Parts, BMW Genius, and Management, each department went out of their way to make the process smooth and enjoyable. I never felt like “just another customer” — the entire team made me feel valued and welcomed every step of the way.