Dennis Parada was nice to talk to and work with. Though he understandably was being a sales person, he was interested in answering my questions. If it was just him I dealt with and nothing else, I'd leave a 5/5 review. There were a few minor things there that knocked my review down to 4/5 but those were mostly due to personal preferences (such as the music being played).

We bought a CR-V last Saturday for our son. Instead of being a celebration, the experience ended up being a 7-hour nightmare. First, they waned to charge $750 to transport the vehicle from another location. After some haggling, they took that out. Then they did not deduct the trade-in value (even though it was $2,000) from the price (even though the tax difference was $195). Then, they waited until all papers were signed before calling the other dealership in INDIO (!) to release the vehicle. On top of that, the vehicle was DRIVEN from INDIO, and had 174 miles on the odometer. All this while they gave the impression that it would arrive on a flatbed. So, we had to return THE NEXT DAY to take delivery. It had a scuff mark on the rear right fender, some minor scratches on the left front bumper, the interior was covered with fine sand (probably driven with the windows rolled down), the engine bay was full of dust and mud, the luggage rack on the top had dust and mud, the sun roof opening was dirty. In short, it was disgusting. It was supposed to be a NEW vehicle, not a used one. Not buying from there any more; also advising my friends to avoid Honda of Reseda!

POOR CUSTOMER SERVICE. The singular reason I awarded 1 star was because someone FINALLY validated my poor experience and was kind enough to apologize for the team's unsatisfactory performance. I had an oil change appointment for 2:30 and was told it would be done between 4-430. I walked up to the service desk twice and no one acknowledged me in any kind of way UNTIL I asked for support both times. After waiting for 2 hours and 45 minutes, I saw my car just sitting in the lot when the text app showed the car had not evne been serviced yet. After asking for help, one gentleman (not the person in charge of my appt) asked around and discovered my car was ready, so I was waiting for NOTHING after 2+ hours. The team would genuinely benefit from a refresher on customer service, including topics such as greeting the customer, communicating the circumstances in a timely manner, and acknowledging errors. I hope my next visit won't be a repeat of this one

This review is based in general of Honda Financial to all Honda Dealers. All buyers please aware of the Lease Agreement. In the Lease Agreement. Page 2. Section 7 - Your Total Scheduled payment is different than the final bill to your home. It's a dollar or higher depending on vehicles. I called Honda Financial (waited 20minutes) – Agent referred to page 5 section H. Federal changes/fees and taxes. And, on section of Total Scheduled Payment section J - Sales/Use Tax - line K and L stated N/A (non Applicable) And, She said Honda Financial is not able to change to the Total Scheduled Payment. They (Honda Financial) added the hidden fee that the buyers don’t see. Your Total Scheduled Payment is NOT total payment. BEWARE.

Dishonest Service Department. Avoid this dealership.. Non disclosed service charges assessed without repair consent. Worst Honda dealership in SoCal, probably worst nationwide. Inflated charges for even warranty work. Service department was empty, I can see why now...

Bought new car last Saturday. On drive home, notice heavy vibration on freeway and a crooked steering wheel. Park vehicle, notice the 3M clear shield on edges of doors are peeling away; broken rear screen clip. Contact sales rep, tells me to come in to service. 8 hours later, they call me for pick up. Pick up the car, notice my wheels are scratched and scuffed since they took off all tires and wheels to re balance and re align. Also notice a 1" paint chip or ding on my door panel...Manager was not on duty so rep took pics and now waiting for resolution. 2025 Honda with 10 miles on the odometer... Stay away from this dealer!!