Lets start on July 8th requested service thru Ancira website. No Response Requested Service thru KIA portal No Response Called Ancira service service dept no answer left message Called Ancira service spoke to Ricky.. set appointment for July 20th unit to be dropped off SA wrote up ticket for all service issues: this where it get bad real bad NO communication until 4 days later when called to get status. Had no idea we had Allstate Extended Warranty Package to cover 2 Issues: 1- Small Spider crack on windshield / 2: Touch up paint for small 1 1/2 scratch. Said he will call us back, its now 5 hours later and we are told NO COVERAGE with Ext Warranty? Why are we paying $1900.00 plus dollars and Ancira finds ways to NOT Honor WHAT THEY SOLD? When can we pick up car Friday per SA Friday comes we go there measure spider crack fall under guidelines per Ricky should have been fixed. Wanted to charge us for touch paint $28.00 when it should been covered by extended warranty. Oil change I hope was completed, techs NEVER reset service notification in VEHICLE. Do they know what they are doing NO. Never buy the extended warranty ANCIRA does not honor it. But they got your money!!! Now we promised a tank of gas from sales person, he did acknowledge us, said be right back, 15 minutes later still sales person (you know who are) we waited in the sun, nothing not even a follow up call. This is a very poorly ran dealership, lots of smoke and mirrors!! The owner obviously has NO IDEA how their staff lies, cheats, hides information from customers All they sales numbers. I have seen other reviews and this is not the same as when Mr. Ancira ran it. We have requested our extended warranties be canceled. Never will we buy a KIA from here ever again. Like the Brand just NOT dishonest people...

We want to recognize the excellent customer service we received during our recent purchase. Our Sales consultant, Sam Hamaydeh, was a real pro. Sam was friendly, a good listener, and made sure we were the most important client in the showroom. We had a similar experience with Finance Manager Ruben Rodriguez, another pro who made the purchase of the vehicle seamless. If you purchase a new or used car at Ancira Kia, I strongly recommend reaching Sam and Ruben. The best duo in the business.

Service was efficient. Rep too al the details of my required service. Up dated me on the progress & recommended service. My car as ready clean. They wish me well & gave me my key my key.

Our service rep did a great job making sure that the process for getting the engine replaced under warranty kept moving forward

Staff was super friendly and helpful despite the fact that I was having a bad day due to an unexpected situation with my vehicle. My sales associate went above and beyond to get my vehicle serviced in a timely manner and even knocked off the price of the service.

People are nice and polite excellent service. I would recomend friends and family to go visit the dealership.