6850 Mt Zion Blvd
Morrow, GA 30260
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Dalton was the best ever! He walked me through every step and answered all my questions. He is professional yet personable and Informative and very nice. Dalton is a great asset to Landmark in Morrow GA. Thanks to him I got the car wanted at a great price.
I rarely leave negative reviews, but this experience was unacceptable. From the lack of communication to the poor customer service and unprofessional treatment, I left feeling frustrated and completely disappointed. As a paying customer, I expected honesty, respect, and clear answers. Instead, I was met with delays, poor communication, and a lack of accountability. If you’re considering bringing your vehicle here, I strongly encourage you to do your research and consider other repair facilities first. No customer should have to chase updates, struggle to get information, or feel like their concerns don’t matter. I understand that every business has difficult days, but professionalism and customer service should never disappear because of it. My experience was stressful from beginning to end, and I would not recommend this facility to anyone looking for reliable service. Save yourself the frustration and take your business somewhere that values its customers.
My vehicle was towed Landmark after hitting debris on I75. The service writer, Scott, assured us of a thorough inspection and said the only issue was the oil pan. This was replaced. We drove the car out of the lot and proceeded the 700 miles home. Check engine light came on after 10 miles..AutoZone diagnosed broken air fins, but still drivable. At home, took the car to our local mechanic and he found AC conditioner with a hole in it with total loss of freon, grill shutters pushed back and broken, and radiator pushed back and tilted. That is not a thorough inspection and by failing to tell us about the damage, we drove through the mountains in a compromised vehicle which could have stranded us. We have contacted the dealer through calls, emails and have had no response to the incident for apology or compensation. We trusted their writer and team and we are very disappointed.
Extremely satisfied with the customer service and repairs I received. Hollie made me aware during the entire process. This is my trusted repair shop.
Thank you, Eddie Rosa, for taking the time to ensure my husband’s truck is repaired properly and promptly, and for going the extra mile by offering a loaner vehicle.
Do not purchase or service your vehicle at this dealership. My husband has purchased 2 Dodge Rams the last one being a 2019. The truck started have rear sensor issues. The message said rear sensor unavailable wipe off. We took it to the dealer they kept the truck about 2 weeks. No updates or communication was given. We paid 1184.00. He couldn't even get off the lot and the same message came back. He took it back to the dealer. They kept another 2 weeks he paid 965.00. Devonte was curtious enough to give a 200 credit and the truck still isn't fixed. I asked for a refund because apparently they do not know how to repair it. Devonte said it is a different issue yet we are getting the same message. Avoid this dealership. We are going to go to Countryside Chrysler in Jackson. They could not possibly have a more incapable inept staff such as what we have experienced here. Thank you Mike and Devonte for absolutely nothing.
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