After dropping off my vehicle the service advisor (Gabriel Ortiz) called me with the diagnosis and said the TOTAL cost of the repair would be $480, including parts. When I picked up the car the total cost was $665. He explained to me that there was an additional charge for diagnosis. I expressed my dissatisfaction with him and explained to him when he says TOTAL to someone on the phone then that should be the total. He left to call his manager and returned to tell me that the manager cant do anything about it. I highly doubt that he told the manager the real story. Even though I was lied to when he called me with the diagnosis and price. I had no choice but to pay the fee to get my car back. I feel this is a very deceptive way of doing business.

Roughy my car in on sat Juan has excellent service skills. Very pleased with service

The Service Department at Lodi Honda Was Great. They Kept me informed at all times. David was the person who waited on me, I can’t thank him enough.

My husband and I were in the market for a new car. Frank helped us select the best vehicle to meet our families needs with no pressure and no gimmicks. We ended up purchasing an 18 Honda Pilot EX-L AWD and absolutely love it. The car buying experience was awesome and we appreciate Lodi Honda and their staff

My husband and I test-drove a car we found online on their dealership website. Their list price was higher than other local areas so we made an offer based on the online comparisons. Our initial offer was not accepted. The dealership follow up days later in a recorded phone message with a new price offer on the car we test-drove. We called and accepted their offer. However, when we returned set to buy, and with independent financing in hand, they refused to honor the offer they made and raised their price point significantly. They challenged the validity of their phone message. The Sales Rep and Sales Manager berated us so loudly that everyone in the dealership stopped what they were doing and starred at us like we were naughty children who were being disciplined for doing something wrong. We walked out and will never return. The only thing we did wrong was to trust this dealership at its word.

Why - The rating is very low because I paid $589 for a 60K mile check, $200 for brake pads No mention of low battery Took back car twice in two weeks & was charged $40 just to look at it again & say the battery was low Although friendly, their fee was ridiculous.