I worked with Eddie to get my Mazda CX-5 and had a great experience. He answered all of my questions and walked me through the process without being pushy! I highly recommend Eddie at Luther Brookdale Mazda!

I'm very glad that Alex Rensch was my salesperson as the entire process of test driving, trade in and purchasing took some time, but was very professional, courteous, and above all, thorough. He was always upbeat and answered every question I had like a veteran even though this vehicle wasn't one the dealership normally would sell. He did his homework! I was given a fair price on my trade in and no haggling was involved as there was also a bonus $ trade in that I had no idea was going on as well that sealed the deal! Thank you for my new vehicle as I have received so many compliments in just a couple days after purchase, kind of overwhelming. In the future, I would definitely do business with this dealership again. YOU are the right man for this job, Alex, Thanks again!

Ross was fantastic. He was genuine and kind. Absolutely not pushy. He did the small things that could have very easily been overlooked and been just fine. My 8-year-old with the fantastic jokes, he laughs. When she sees the popcorn machine but it's empty? He starts popping. But the thing that really got me was at the end of the sale, when he could have just handed me the keys, said thank you and sent me and my daughter on our way. He gets in the vehicle and starts setting up the communication system for me, so it works with my phone. I was really nervous about all that technology, but he took the time to walk me through it and help me make the decisions so by the time I left the parking lot everything was set up, and I understood things. This is someone that is true and cares not only about the sale but the person. Thank you, Ross, for making my car buying experience one that was not stressful. I will recommend you and the dealership to anyone.

Ross Haugen was a excellent sales person,the dealership was clean and everybody had smiles all the way through

Recently bought a Mazda CX-5 at this dealer. Isaiah was great—he went out of his way to help me. The issue is with the finance manager. I worked with Anit Dodhia. During the conversation, he constantly pressured me into buying the extended warranty. He almost skipped over the cheapest plans and went straight to the more expensive ones. He scared me by saying how risky it could be because these cars could break down and all. It was my first time buying my own car, so I got a little scared. I thought I could trust him and the dealer since they are reputable. However, I started wondering—if what he said was true, that my car could break down randomly on its own, especially the electronics—then perhaps the cars sold at Luther Brookdale aren’t as good as they claim to be? Since according to research, most of electronics related car stuff are issues from manufacturers, and if Luther Brookdale in the beginning was so confident to promise me a high quality car, how come they keep telling me about how “easy” it is for the cars they sell to have issues? Anyhow, I decided to reach out to him that same day to cancel it. However, he told me it was too late because he had already sent it to the bank. Understandable—but he never told me I had the option to cancel later on. Instead, he just tried to get me to keep the extended warranty. When I went home and read over the contract, it clearly stated that I can cancel anytime. I have since reached out to him multiple times, and it’s now almost a week. But every email and every phone call, he always says he will do it “tomorrow” because I still have time. If it’s the weekend, he says he will do it Monday. I have contacted him 4–5 times so far and received 4–5 “tomorrows.” To be honest, it’s frustrating. When I first bought the car, they were all so friendly and welcoming. But now that I want to cancel their services, they are making it difficult—barely replying to my emails or phone calls. So please be aware! I hold proof that I have reached out multiple times since last week and nothing has been done to resolve my problem. It doesn’t make sense for them to take a week just to help a customer cancel their extended warranty. Be careful, perhaps find a different dealership, or a different finance manager. Thank you.

Our Salesperson has been more than helpful n patient as I went through the process of purchasing a car especially at my age.