Tell us about your experience with Marino Chrysler Jeep Dodge.
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
sales Dept.
service Dept.
finance Dept.
management Dept.
administration Dept.
parts Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
Dan was amazing! He helped us find a vehicle we dreamed of. Super patient as well.
You just gotta “Make it Marino!” Every time I’ve purchased or a family member has purchased (close to 20 year customer), we’ve always had a wonderful experience! Tony & his entire team are amazing! Thank you to Tony, Frank, Dan, Gabe and Joe T.
We had the BEST experience with Marino Jeep. We have a 3 yr old Jeep Grand Cherokee that we had bought from another well-known Jeep dealer in the Chicagoland area. Recently, we started having a HORRENDOUS smell come through the air conditioning system every time we started the car. We took it to the dealer where we had bought the car. After two days of looking at the car, they said they couldn't duplicate the issue and there was nothing wrong. They said the only other option would to be to have the car professionally detailed. We couldn't understand how this was even possible -- the smell was atrocious and everyone who got in the car noticed it! I asked to speak to a service manager and was told that there was no one else for me to speak with. Frustrated, I left and made an appointment to have the car detailed. The detailer smelled the same smell but wasn't able to do anything about it, noting that it was coming from inside the air conditioner system. At the advice of a friend, I reached out to Marino Jeep. They took the car and provided us with a brand new loaner to use while they investigated. Within a day, they identified three MAJOR issues with our air conditioning and heating system that the previous dealer had missed. The repairs were estimated at almost $5K and Marino proactively worked with our warranty company to get the entire repair covered. Although the problems were complex (they had to take off the front dashboard), they let us keep the loaner while they worked and they were able to fix the problem and we have had NO issues since then. We could not be happier with their expertise, their work and their customer service. We will gladly drive the 45 minutes from our house to use them for all future repairs. We highly recommend them - particularly for the complicated stuff!
I’ve been looking for a used car over the last 8 months or so waiting for the right one. I saw this one online (out of state) and inquired if it was available. Jackie initially reached out. She was responsive and I appreciate how helpful she was to kick it off. She didn’t pressure me either to get the car the day I reached out, which was in the middle of the week. They kept the car for me without making me feel like they were going to keep their options open to sell to someone else before I could get there over the weekend. (Another dealer made me feel this way and I decided not to go with them after that, even though the car was still available). Jackie swapped me over to work with Dan. Good guy, also didn’t feel like he was trying to pressure me into anything. Transparent and open about what I was signing. While we were waiting for some of the financing to go through, we had good conversation as well. Ultimately for a bigger purchase out of state, this felt seamless with having everything well organized.
JC made it easy! transparent, timely, seamless, and a wonderful experience all around. will never go anywhere else.
He had such great service and enthusiasm, I would definitely recommend buying a car with him!
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.