Mazda 3 purchase came with lifetime oil changes. They make it hard to get appointments then try to upsell a new battery then was already purchased prior to this derby center. When question the service technician got annoyed. Was told all work was performed within two day low air pressure light came on (Just needed air.)Then the washer fluid all of a sudden has a leak that I think was caused by maple shade Mazda in retaliation for calling then out for upselling services I will never purchase or go back for service free or not from this car dealership.

UNACCEPTABLE AND SHADY. My Mazda 6 Signature was due for a 60,000 mile service. These guys will 100% completely ignore the Mazda service manual which calls for spark plugs to be replaced on the 2.5 Turbo every 40,000 miles. Instead, they give you THEIR preventive maintenance schedule showing '2016 and newer turbo vehicles require addition of spark plug replacement at 30,000 miles'. No it doesn't. I was clear when I booked the service that I don't need spark plugs as I had them done at 40,000 miles. I just want what Mazda's service manual calls for. They won't unbundle their service schedule and insist on a $520 60K service loaded with stuff I don't need, and spark plugs I don't need for another 20,000 miles. They only care about padding their pocket with unnecessary service items. Love the car, but Mazda you are off the list when my wife's Pathfinder gets replaced next year. These guys prey on uneducated consumers.

The parts/service department are absolutely clueless. Eric Verderame was curt, rude, and nearly offensive in his behavior and mannerisms with customers.

I wish I could give ZERO stars. Sales is pushy and service is terrible. Enjoyed the car but needs a new engine at year 5. No way. Service does not honor their warranty. We will be getting an attorney. Do not shop here. Go to Honda or Toyota or even KIA.

I took my vehicle to the Mazda of Maple Shade on 1/11/2023. I have been having issues with my car alarm going off all hours of the day and at night and was at a loss as to why issue was occurring. When I came to pick up my car later that day, I was greeted by Eric Verderame who told me that nothing was wrong with my vehicle and that he had “checked everything”prior. Eric did not offer me a solution to my issue, however, stated that “squirrels were setting the alarm off” and “someone was trying to break into my vehicle”. Eric’s professionalism was very rude and inconsiderate and I told him I would never bring my vehicle back again. Eric responded to “never come back here again”. I highly do not recommend Mazda of Maple Shade. Take your business elsewhere!

Negotiated for an hour: bottom line, did not have cars for display or purchase. Waste of time.