Marcotte Ford

1025 Main Street

Holyoke, MA 01040

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What Others Say

Marcotte Ford delivered an amazing Ranger pickup, with service, clear communication, and an exceptional team.

From the time I walked in the door until I drove off the lot things could not have gone smoother. I had many questions as to whether I should lease again or keep what I had and go with a loan. Between Bill, Cody and Richie their answers resulted in me leasing another Ford Escape. This is my 3rd one, all from Marcotte. I can't thank them enough for making the experience so pleasant. If you are in the market for a new car, take the time to visit them, you won't be disappointed.

I purchased a 2022 Bronco Sport Badlands from Marcotte Ford and was sold a $1,600 Preventative Maintenance Warranty by Bill Mackey, the person who completed my transaction. The way this plan was explained to me during the sale was misleading and not what I expected. Bill told me the warranty would cover routine maintenance like oil changes, wiper replacements, brake pads, and one rotor resurfacing. He said to tell him how many oil changes I would need per year based on mileage, and that would determine my coverage. He also said I could visit any dealership for those services under the plan. After my third service visit, I finally asked for details on what the warranty actually covers. I was surprised. The service advisor laughed when I asked about rotor resurfacing, saying that rotors are almost always replaced, not resurfaced. They showed me that the plan only covers oil changes and cabin air filters, and my coverage ends at 61,000 miles, which is what I purchased. According to the Ford preventative maintenance schedule I was shown, none of the other services I was told about would be needed during the coverage period. I paid $1,600 for a plan that only covers a few basic services and is not worth the cost. Future customers should make sure they fully understand what they are purchasing before agreeing to this type of warranty.

Awesome dealership , there's nowhere else I'd go to purchase a vehicle ! Sales people that aren't pushy , however they will do whatever it takes to get you in the vehicle you really want and at the best price out of all the Ford dealers in the area . Marcotte Ford also has a great Service department that starts with great Service Advisors and Auto Tech's that keep up with the lastest technology. I also understand the Marcotte gives a great deal back to the community . There just a Great Business !!!

Very helpful very friendly this is my second vehicle from there great service everyone there are very good with there jobs

Excellent service Adam helped looked for truck really quick would recommend him and his dealership!!