Our experience purchasing a new car was excellent! Highly recommend (salesperson) Steve and this dealership!

NEVER USE THIS DEALERSHIP-THEY WERE VERY UNPROFESSIONAL AND ATTEMPTED TO USE UNDERHANDED, TACTICS TO SECURE THE SALE OF A FIRST TIME CAR BUYER! THE SALESMAN ATTEMPTED TO FORCE THE SIGNATURE ON A PIECE OF PAPER WITH A PRICE AND MONTHLY PAYMENT, REFUSING TO TELL US WHAT THE INTEREST RATE WAS WE HAD TO SIGN FOR, BEFORE WE COULD SPEAK TO A FINANCE MANAGER THAT WE HAD ASKED TO TALK TO. AFTER CONTINUED REFUSAL TO ALLOW US TO SPEAK TO HIM, WE RELUCTANTLY SIGNED THRU COERCION. WE MARKED THRU IT SAYING WE DIDNT AGREE TO THE RATES AND WERE TOLD PRICING COULD BE MATCHED. WE ASKED TO TAKE A PHOTO OF WHAT WE HAD SIGNED AND WERE TOLD IT WAS NOT ALLOWED, BUT I TOOK ONE ANYWAY. AFTER WAITING OVER 2 HOURS FOR OUR TURN, SO THEY SAID, TO SPEAK TO THE FINANCE MANAGER WHO WAS SUPPOSEDLY WITH OTHER PEOPLE, I WALKED INTO AN EMPTY OFFICE, ASKED THE YOUNG MAN IF HE WAS THE FINANCE MANAGER AND THAT WE HAD BEEN WAITING OVER 2 HOURS. HE SAID YES AND I TOLD HIM IT APPEARED THE INTEREST RATE FOR MY YOUNG FRIEND WAS AROUND 15%! HE SAID YES. I SAID THAT IS ABSURD AND THEN ASKED HIM TO MATCH THE PRICE. HE INFORMED ME WE HAD SIGNED A PAPER AGREEING TO THE PRICE! I TOLD HIM WE WERE FORCED TO SIGN IT IIN ORDER TO SEE HIM AND WERE TOLD IT DIDNT MEAN ANYTHING AND THAT WE COULD SHOW YOU THE PRICE WE HAD SEEN ON THE INTERNET. HE REFUSED AFTER CALLING THE SALESMAN IN. WE HAD COPIES OF INTERNET OFFERS AND THEIR OWN ADVERTISING SHOWING 6.9 % RATE FOR CREDIT THAT WE HAD. WHEN I SAID WE WERE ASKING OUR BUSINESS ELSEWHERE, BEFORE SPEAKING TO THE FINANCE MANAGER, WHO ALSO DIDN’T SEEM TO VALUE OUR BUSINESS…WE WERE TOLD TO GO AHEAD IF THATS WHAT WE FELT WE NEEDED TO DO. THE NEXT MORNING WE DROVE TO TOWSON HYUNDAI WHERE WE WERE MET WITH PROFESSIONALISM, KINDNESS AND RECEIVED 6.99% INTEREST AND A TRUE APPRECIATION FOR THE SALE OF A FIRST TIME BUYER! IT WAS A GREAT EXPERIENCE AND ALTHOUGH I DONT WISH THE MASSEY EXPERIENCE ON ANYONE, IT WAS GOOD FOR MY YOUNG FRIEND TO SEE THE EXTREME CONTRAST OF GOOD BUSINESS VERSUS SHADY BUSINESS PRACTICES AND THOSE THAT THINK THEY CAN OPERATE THAT WAY! BUYER BEWARE!

I highly recommend Massey Hyundai if you are in the market for a new Hyundai. No dealer mark up over MSRP and outstanding customer service!

The best deal within 50 miles of Frederick for a new car. Currently 500 over MSRP. They wouldn’t take off the extra cargo features i didn’t want and forgot to tell me to bring a bank check, but other than that a great dealer. Kevin explained things very well and kept it simple. They also have physical brochures which were helpful in deciding which trim.

Got back to me very promptly. Hopefully they will find me a car to buy soon

Love the dealership's service department! Used them in the past, great team. Hate that the a new 2022 Hyundai Tucson Hybrid is in the shop in less than 3-days after delivery! Really hate that they can't get a part to fix a $30k+ vehicle, after being told it would be in the next morning!! Truly hate that Hyundai USA seems helpless to respond with a resolution to find the part!!!