I’ve purchased three vehicles from this dealership, but this 2026 Chevy Equinox will be my last. I was very specific about what I wanted, and I trusted Anibal Santiesteban (salesman) and Miguel Estrada (sales manager) to deliver. Unfortunately, they did not. They misled me about key details—especially regarding the bow tie emblems. They assured me it would be easy and inexpensive to change them, but now I’m facing a significant cost. When I brought this up, they refused to take responsibility or correct the issue. They clearly will not stand behind their employees or their promises. On the Better Business Bureau, they aren’t accredited and are rated at a low level—D- or equivalent—which should raise red flags about their business practices. Buyers beware: • Verify every promise they make—especially about added services or parts—before signing anything. • Get all claims in writing and double-check small details like emblem swaps. They’ve supported deceptive tactics and customer-neglect, and despite years of loyalty from me, they’ve shown they won’t support their own mistakes. This is my final purchase from them. Proceed with caution and protect yourself.

Ivan Fuentes was very amazing helping me to choose and what I was looking for! Great guy!

Sales person Chris was excellent. He had me in my chevy quick..great service thank you

Worst dealership experience! The Management do not care and refuse to take responsibility to issue a refund check to the lender for the additional products I cancelled on March 6, 2025. It has been 5 months that I have attempted to contact, Viva Chevrolet's management to have this matter resolved, but I have not been successful.

I took my Chevrolet Impala to this dealership (Viva) to have service completed on it after I scheduled an appointment. Upon arriving at the dealership, I was told by the service rep (Juan) that he would need to get approval for them to work on my car because it had over 120,000 miles on it. After consulting with the manager, they refused to work on my vehicle and stated that Corporate pass this information down to the dealerships, not to work on Chevrolet vehicles if they had over 120,000 miles on them. Prior to checking with the manager, Juan stated it would be the manager option if he wanted to work on the vehicle, but I guess he chose not too. If you are going to make a product, but refuse to work on it after it accumulate a certain amount of miles, this is very shameful, disgraceful to not back your product. You are encouraging people not to purchase your product if they are going to be required to find outside mechanics to work on your product. This is sending up a red flag for people not to trust your product.

The manager of the maintenance department, Javier Mendoza, listened to my concerns about future service to my Corvette. He confirmed that I would continue to get service at VIVA for my 1996 car.