I recently purchased a Toyota Gold Certified 4Runner from Minot Automotive, and unfortunately my experience after the sale has been disappointing. At the time of delivery, the vehicle was missing a trim piece near the radio, which was clearly visible even in the original dealer listing photos. I reported this immediately and followed up multiple times over several weeks with the salesperson, finance manager, and used car manager. Despite this being a condition that existed at the time of sale, I was ultimately told that nothing would be done, no repair and no compensation. The explanation given was that certification focuses primarily on mechanical quality, not interior completeness. While I understand used vehicles may have minor wear, I would expect a Toyota Gold Certified vehicle to be delivered complete and not missing interior components. Given that these vehicles are represented as having undergone a 160 point inspection, I was surprised that a missing interior trim piece was not identified or addressed prior to sale. This experience raised concerns for me about both the inspection process and post sale support. Based on my experience, I would strongly recommend that buyers carefully inspect all interior and exterior details and ensure any issues are addressed before taking delivery, even on Gold Certified vehicles. The buying process itself was straightforward, but the lack of follow through afterward was frustrating and disappointing.

I’m 18 and was interested financing my first vehicle, Keanu ventenilla was friendly and very helpful during the process of picking out my vehicle and finding the right prices for my budget and overall making the whole experience very smooth and stress free! Jacob Eckle was also very helpful breaking down each price and explaining everything in detail so I knew what everything meant he was very kind and very helpful. And I love my new ride!

I had a 2013 Tundra that had the head gaskets blown. It had 300,000 miles on it. John Schatz handled the trade in very quickly and efficiently. I got a used vehicle from Austin Hayhurst who was also very professional and knowledgeable. And I dealt with Melissa Stewart several times via phone calls , she is simply awesome and amazing. This is the third vehicle I have gotten here. I will deal with no other dealership in town. The speed, knowledge, professionalism and efficiency can not be matched.

They truly care about their customers and help at all costs! Cassandra was so understanding and made sure we had a rental to use until ours was fixed.

I had my vehicle in the service department for a check engine light and a Def issue and the service was excellent. While I was there, I was fortunate to get a new truck experience with Beth, a sales Associate. She is by far the best sales person I have ever met. She shows the professional attitude, shows the vehicles knowledgeably, follows up with her customers, cares about the important things they have going on and does it all with class. Thank you so much for a great experience at Minot Automotive. I will be seeing you again and letting people know about your business.

No hassle, no haggle with a huge percentage off of msrp. Jake Krisor was an absolute consummate professional. Everyone was very professional and we got the deal done over the phone and email. I highly recommend this dealership and especially Jake.