I should have checked the 1-star reviews before making the drive, because my experience matched the same pattern other customers have described. I drove 35 miles to see a vehicle advertised online with a much lower price and payment estimate. Before coming in, I had been texting with someone connected to the dealership about my situation and was told to come in because “everybody is approved.” Once I arrived, the experience changed completely. I was there for about five minutes total. Before anyone seriously reviewed my situation or even ran my credit, I was told the car was actually around $17,000 and that I would need at least $4,000 down. When I explained that I had already been texting with someone before coming in, I was told, “That’s the marketing department. They don’t know anything about sales.” That explanation does not help. If marketing is telling people to come in based on one expectation, and sales immediately gives completely different numbers, customers are the ones wasting time and gas. I understand financing depends on credit, taxes, fees, and approval. But this felt misleading from start to finish. The online listing and text conversation created one expectation, then the in-person visit became something completely different within minutes. Driving 35 miles just to be dismissed that quickly was frustrating and disrespectful. Based on my experience and the similar reviews I’m seeing now, I would strongly recommend getting the real out-the-door price, required down payment, and financing terms in writing before driving here.

Very good service,no hassle and quick, just good business all around,I'm satisfied with my car which I got a great deal on. Thanks lucky motors

DO NOT WASTE YOUR TIME HERE!! I scheduled an appointment with their customer service rep to see a specific car they had listed online, and then CONFIRMED the appointment with them the day before. I schlepped all the from Pasadena to Hawthorne without a car, and when I arrived and asked about the model I was "booked" to see, the rude man working there laughed in my face and said "We don't have one of those." He blew cigarette smoke in my face and then walked off, without an apology, or even trying to interest me in something else on the lot. Absolute waste of a whole afternoon.

Terrible Customer Service!!! Deliberately Lied About Their Inventory…. P.S. True Definition Of BATE & SWITCH!!!

Scammers bait and switch they have no inventory that they post online right when you sit down and try and tack on $2000 for some theft system you’ll never use stay away go somewhere else

DO NOT SHOP AT THIS AUTO DEALER!!! I hate shopping for cars! I'd rather have a root canal without anesthetic. That said, it is sometimes a necessary evil. Here's my latest experience: We went to CARWORLD in Montclair to look at a Buick Encore for my daughter. Visit 1: She and my husband looked at it and liked what they saw. Visit 2: My husband and I went back while my daughter was unavailable in order to give it a thorough examination and have our mechanic take a look. Everyone signed off on the car and we called her with the happy news that she should go ahead and buy it. That's when the wheels came off the experience. (Yes, pun intended) Visit 3: I accompanied my daughter to the dealer to make the purchase. She told them she wanted to drive it one more time to be sure. When we returned from the test drive their small staff was occupied. So we waited. And waited. Thirty minutes passed. The salesman we dealt with on visit two, Victor Minguela, came over and asked for our zip code. I have no idea why. Five minutes later some smarmy guy came up to my daughter and handed her a purchase order. He informed her that since she was "paying cash" (by which he meant financing through a credit union) she was required to purchase a GPS tracker for $2450. She told him she didn't want it and that he should take it off. He refused, telling her that she was required to pay $2480 for it and that there was a disclaimer on their website that explained everything. He then insisted that we pay the $2490 that he wanted and that it was required. When we again insisted that we wanted it removed he informed us that he couldn't remove it - unless we financed through their dealership! There was no discussion, just smarmy-man towering over us trying to bully and intimidate us. I guess he assumed he could get what he wanted because we're women. We refused to pay $2495 (the price on the disclaimer) for a $20 GPS tracker they popped into the slot. Fat lot of good it would have done us anyway without a monitoring service. So it literally would have been $2495 for nothing. Although one has to wonder if smarmy-man would have kept monitoring the whereabouts of my beautiful 26 year old daughter. Again, based on my experience I urge everyone to go somewhere else.