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From the first call inquiring on the vehicle I was interested in, David Payne in sales made the entire sales process a pleasure. His communication was great, and made the process as painless as possible. I am very happy with the service I received at Valley GMC, and will look here again when its time to purchase another vehicle.
We have been a customer for many years and everything always goes really smooth and easy.
It was a great team to work with. I appreciate all the communication from the beginning. Tristen went above and beyond to make sure every detail was not over looked. I’m very picky. He even came into work on a Saturday to make sure the delivery was successful. Thanks to everyone at VALLEY, I couldn’t be happier with the experience and purchase.
Amazing dealership! Everyone is so kind and helpful and answered any questions I had. Definitely recommend Valley!
The dealership is very clean, very friendly people and very friendly car salesman Aaron that helped me with my auto vehicle that I have purchased. He is very friendly and most car salesman I have dealt with was never this friendly and very patient and personable. I have never felt so respected. also, I know if I have any questions. I have no problem calling him and I know he will answer the phone and take care of whatever I need.
I thought overall, this was a great experience. There were some areas that need to or could be improved. - I was never once told that this was previously a loaner vehicle. I didn't learn until day of pickup (I live in Arlington, WA) that this vehicle had 3600 miles on it. Being a 2026, I assumed it was at like 15 miles or less, so didn't even look at that detail. - Website that showcased the photos. I don't have access any longer, but almost 100% positive, the listing showed a sunroof in one of the pictures. This vehicle does not have that. I could be wrong, but I looked at that link quite a few times along with the pics and recall seeing that. So if you guys are using same pictures of other vehicles, be mindful of what is in all the pictures. I could be wrong, but was pretty sure I recall this. - The trade in value from MULTIPLE sources/sites, was closer to $50k trade in. I received well under that. I felt I was taken advantage of a little bit on that. I accepted it, but do feel it wasn't as high as it should have been. Other than these items, it was a great experience. Tristan and all were helpful, not annoying (lot of dealerships have over pushy and annoying employees), did good with quick communication/response, etc. Not a perfect score, but a good score.
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