What Others Say
I walked into their store on Saturday and the parking up front was all taken by other customers. Seems like they get busy and I had to wait a bit, but YG helped me to see a Taycan. I was told that I can do the whole process remotely, so once I figure out what I want—I will be more prepared. Cool guys overall and it was fun to chat despite them being busy. Thanks for helping me out on a busy day YG! Try to schedule an appointment and do not be like me if you are stopping by lol
I worked with this team because I needed pricing for a Lucid, and they have a large selection available. After speaking with many dealers who only ask for your phone number or insist that you come into the showroom, Yevgeniy responded to inform me that they are a one-price platform. He even reached out later to confirm this, which I appreciated since many dealers make similar claims but do not follow through. I am currently waiting for pictures and will be checking them out for my next Lucid. Go Ever!
We bought a 2022 Volvo from Ever Cars on Wednesday — that transaction went fine, which is the only reason this isn't a one-star across the board.
On that same Wednesday I test drove and reserved a 2023 MINI Cooper SE, trading in a 2021 Tesla Model Y. I had already sent detailed trade-in photos — 4 exterior, 4 interior, VIN, mileage — on Tuesday. By late that week, the finance team had called, walked us through all the paperwork, and I'd signed the financing documents. Vehicle swap was scheduled for Saturday at 1:00pm. I told them explicitly we needed to be in and out — my wife had work and we had our 3-year-old with us.
We arrived on time. We then sat in the showroom for over 30 minutes, completely unacknowledged. Every employee on the floor clearly knew what was going on; nobody said a word to us. I finally stood up and asked. A man who introduced himself as a co-founder, Lasse-Mathias Nyberg, informed us that our Tesla was being re-appraised because of scuffed wheels — a detail fully visible in the photos they had sat on for four days. The revised offer came in $1,600 below the $25,500 already agreed to, and he suggested we had "lied" on the trade-in intake. The photos say otherwise.
What Ever Cars actually delivered:
Four days of submitted photos ignored until the literal moment of pickup
Financing signed, then the deal re-opened on pickup day over a $1,600 adjustment they could have raised any time that week
Over an hour of our time wasted with a toddler in a dealership waiting room
A second hard credit pull without my authorization, two days after the first one for this same deal
Zero continuity between staff — every handoff starts from scratch, with no memory of what the previous person agreed to
No apology, no attempt to salvage anything, no call from management
After I walked, a single text: "released the vehicle you reserved"
If you're considering Ever Cars: understand that a signed agreement here means nothing until the keys are in your hand. They will re-trade the deal at the moment of maximum leverage against you — when you've already arranged financing, rearranged your day, and shown up with your family. Buy elsewhere.
Well as others have stated in their reviews the problem of them being super friendly and supportive until they receive your money then the customer service falls off the planet. It is horrible boarding on horrific. I only had 2 simple requests of them after receiving my money and they were to send me PDFs of all of the signed document and to let me know if I could speak with the driver because the vehicle was being delivered from San Francisco to Phoenix and I did not want to waste an entire day not knowing a general time frame other than sometime Friday. Several calls and texts to my sales guy Nick and finance person Travis and nothing at all..... Still waiting for the vehicle now day is more than half over and no documents to be seen???? At this point I would definitely agree buyer beware category is correct. I see that one of the owners was commenting on Reddit. Man you keep seeing the same complaint regarding horrible after sales performance.... FIX IT!!!!
I am over-the-moon about my new car and the ease of purchase. All staff were responsive & helpful. It was great to be able to get EXACTLY the car I wanted...no compromises.
Absolutely love my experience with this EV dealership! Their one-price platform made everything super simple and no confusing markups or hidden fees. Shipping was good, and the entire process was completely transparent from start to finish. Highly recommend if you want a hassle-free, honest EV purchase!