This is the 2nd car I have bought from here. Both times have been a very good experience.

I arrived and was taken in 30 mins early. We discussed what needed to be done, noting that the time would be 3 plus hours. I was informed that they had a free courtesy shuttle if I would like. I said yes. A very pleasant man by the name of Steve took me home. I got a call from my service guy Chris, that the car was done in the time that they said it would be. Steve came and took me back, and Chris explained the bill, which was exactly what they said it would be. Overall, one of the best service experiences I have ever had. This was my 1st time dealing with this dealership.

Let me start off busting in the dealership itself. I rate as good. However, the Service department/parts department was very disappointing. My skid plate on my 2026 tundra came off after a service with you guys. It took almost 3 months for the item to come in. After numerous follow ups, no one ever contacted me about the status of the item finally, after I made one last call the item was installed today I would recommend to put in place a system to track parts, waiting for customers men in contact a customer to schedule an appointment to have the items installed. thank you in advance for your attention to this important matter. James Whitfield .

I worked with Rodney Britt. His 40+ years experience was evident. No surprises just business like and friendly. I purchased a 2024 Sequoia. Nice vehicle.

This is the third car we've purchased at Florence Toyota and Terrell Small has been our salesperson for each one. We appreciate his professionalism and the way he helps us find what we need and want in a car.

Pleasant experience and surprised at the short wait. Mike was efficient and to the point, explaining the scheduled work.